r/huion

I bought a tablet and decided against it and to go with a different model.

I decided this within 8 hours and promptly emailed them, at the time this was during their holiday so ok. But the label was created so I couldn’t cancel, maybe it was sitting in limbo waiting to be shipped due to the holiday.

After numerous upset emails with no reply the package gets a scan, still no response from Huion cs. I understand yes it’s a holiday, but if you have people working shipping and shipping your products from your official website you NEED to get another customer support team, Huion is a big enough company to afford that.

Tablet was delivered yesterday, haven’t even opened it I don’t want to, I do not want it. Not only is their support ass their return policy is even worse. It’s probably gonna cost me $100 to just return this stupid thing, they could have done the $20 USPS intercept your package to get it rerouted to them, but nope, was not responded to in a timely manner.

At this point I’ll pay the damn $100 to return it, I don’t want to support a company who treats their customers like this.

At this point they should be back from holiday, I have gotten no emails, I tried to call and it said they’re not open, which they should be i woke up at 4am just to call to be in their business hours.

What should I do if Huion never responds to me??

And yes I’ve learned my lesson, do not order from the official website.

edit: huion emailed me regarding the situation and told me to "prevent losses" I could have cancelled on the website within 24 hours, which is completely untrue. the label was created 1-2 hours after purchase so it was marked as "shipped" therefore cancellation was unavailable. But the package sat at that status for 1-2 days... yet to know how much this return will cost.

edit 2: huion replied to me on twitter, followed me and told me to reach out to them with the email. so it seems complaining consistently on social media can help if you're having support issues...

So i recently bought the kamvas pro 27 to make my own manga but i have no clue wich app would be the best i got illustrator and photoshop but i did got reccomended to use procreate any suggestions or are one of these 3 the best option

I am gonna test HiPaint but am unsure what else could do well.

Hi everyone,

I bought a Huion Kamvas 16 (Gen 3) for €468.18 in February 2026.

After several months of normal use, the bottom dial started malfunctioning. It eventually got stuck, and the plastic cap popped off. I contacted Huion support, explained the issue, and sent them photos and videos.

At first, they agreed to give me a full refund and arranged for a courier to pick up the tablet. However, they later changed their mind, saying that I was outside their 30-day return window.

After several emails back and forth, they offered me a replacement instead. I wasn't particularly happy with that solution, since I had already bought another Huion tablet without dials to avoid having the same problem again, but I accepted.

I sent my defective tablet back, and Huion confirmed that they received it.

Then, out of nowhere, they told me I had to pay an additional €25 shipping fee if I wanted them to send me the replacement, simply because my original purchase was more than 30 days old.

I refused to pay extra for a replacement of a defective product, especially since they had never mentioned these fees before I returned the tablet.

I emailed them explaining why I disagreed with the charge and eventually asked for a full refund instead. Since then, they've completely stopped responding.

So now Huion has my tablet, I have no replacement, and I haven't received a refund.

I'm a student, and €468 is a lot of money for me. I had already spent more money buying another tablet because I genuinely thought they were going to refund the defective one, as they originally promised.

I also tried opening a PayPal dispute, but it was automatically rejected because the purchase was made more than 180 days ago.

I'm honestly really disappointed with how Huion has handled this situation. I was initially happy with their customer service, but now I feel like I'm being completely ignored while they still have both my tablet and my money.

Has anyone else experienced something similar with Huion? Did you eventually manage to get your money back?

I'd really appreciate any advice because I genuinely don't know what else to do at this point. I'm based in France if you're wondering.

just plugged it back in after some time not using it. how do I fix this? the colors are washed out and inverted.