u/yellow-submarine-999

My location is in a very urban greater Boston City, MA.

I was tired of RCN cable jacking up the price every year even though I had not added any service. Every new customer got a much better deal than I who had been a customer for more than 10 years.

T-Mobile 5G Home Internet was not available, so I picked Verizon with 5 year price guarantee.

My experience:

• Hardware (router) looks very basic, doesn't even have a small display
• Setting up the hardware required to call Verizon
• Powering up (or power cycling) takes ages, like 5'
• Speed varied throughout day, up 10-100 Mbps, down 1-10 Mbps
• After a few weeks I had to power cycle for the first time because the speed got slower and slower. Power cycling restored the speed to 'normal'. This happened a couple of times, so I plugged the router into a smart plug and power cycled once a night
• After some months the real issues started. Speeds dropped during daytime to sometimes Kbps range and this continued for hours. According to Verizon's website there was network maintenance/repair in the area. I had a stretch of 10 days where this started between 9-10 am and went on until 4-6 pm. Without hotspotting through my Mint smartphone I couldn't work.
• I called support several times, got credited here and there but it was not a good experience.
• It got to the point where I requested a new device. Worked well for one day then the trouble started again.
• So I decided to cancel my subscription.

What now:

• I got 5G Home Internet through Mint (T-Mobile) yesterday
• Nice router, with a small display; setup self-explanatory with no registration call necessary
• Startup time: 1.5 minutes
• Speed so far: up 200-300 Mbps, down 60 Mpbs
• Let's see how this continues...