My experience with Wealthsimple support
I’ve been with Wealthsimple for 4 years now and everything was good. Recently changed my auto deposit to them and making them my primary bank.
I had an issue with setting up auto deposit which has been pending for a while now even though I’ve done the steps to approve it.
I called support and worst experience. Keep getting transferred to the next team that will be able to assist me supposedly… each team I get transferred to I need to explain my issue, get put on hold to investigate my issue, get transferred, repeat. Some agents sounded like they don’t want to be there. Last support agent the line disconnected and they didn’t bother to call back. If I could give zero stars for their support I would.
You’d think for a fully digital company they’d have their customer support.