Thrive Themes / Thrive Suite: anyone else dealing with complete radio silence from support right now??
I’ve been with Thrive Suite for over 11 years. I’ve had an agency account the whole time. Built over 300 sites on their products. Then, a recent update caused a license attribution issue - nothing broke on the sites themselves, but while I was waiting on a fix I noticed something on their licensing dashboard: my unlimited license was now showing as capped at 15.
So I submitted a support request. Basic questions: what’s happening, is there a change to legacy plans, what’s the timeline?
That was almost two days ago. Nothing. Not even an acknowledgment.
I also noticed their system is still showing active license connections to sites that have been deleted. So their tracking is off, and that hasn’t been addressed either.
I posted in their Facebook group. Post is still sitting in approval queue.
Has anyone else run into this? Specifically curious if other agency/legacy account holders are seeing changes to their licensing.
Starting to wonder if something bigger is happening post-acquisition that they’re not communicating about.