Grocery Delivery
I wanted to share a story that frustrates me and my wife.
We both work 40+ hours a week and have a toddler. Needless to say, we don't have a lot of time to spare, so we signed up for Walmart+ to have groceries delivered. Once a week we put in an order for delivery and grab it from the porch when it arrives. This is why we are spending $90/year - to have groceries delivered.
Well, our orders started getting later and later. Like, days later. We even had a few where we had to cancel the order and put it in again because it timed out or whatever.
The support department told us that this service is a third party, but it looked like the drivers weren't picking our order because we did not include a tip on the delivery. We did some experimenting, and somehow if we tipped more than 10% our orders magically arrived on time. For 15% they even sometimes arrived early.
In the end, we realized we aren't getting any additional service that warrants a tip. Now we put in our orders for pickup and drive out of our way once a week to do the pickup. It's frustrating to me because the whole reason we paid for the service in the first place was to avoid driving into town, but we can't use our paid service because the delivery drivers want tips to do the very job which they're paid to do.