r/AI_In_ECommerce

I run a B2B dropshipping store selling commercial equipment. No warehouse, no big team — just me and a small support agency. Over the past while I’ve been leaning hard into AI to keep it that way. Here’s what’s actually plugged in and working right now:
Connected tools: Shopify, Gmail, Google Drive, Chrome
What Claude actually does day to day:
• Drafts and replies to customer support emails
• Finds product recommendations for customer inquiries
• Mass uploads new products to the store
• Mass updates pricing across the catalog
• Manages stock feed updates
• Pulls guidance from our SOPs (stored in Google Drive) to handle tricky customer situations consistently
• Uses the Chrome connector to pull info from the web when needed
The Google Drive piece has been a game changer — instead of my support team guessing or pinging me, Claude references our actual SOPs and gives on-brand, consistent answers.
Curious what other people are automating — feel free to drop your stack below.

Repeat purchases are built on trust, satisfaction, and consistency.

Brands that focus on long-term relationships often see stronger customer lifetime value.

How do you track if ai chats recommend your products? Seems like chatgpt's approach to suggesting products is still changing. Has anyone managed to properly track it?

Have you guys tried to sell any of your product using AI UGC ? Has it worked

This is just a PSA for anyone and I hope it helps.

I've done millions in ecom revenue over the last few years. Built stores from scratch, tested thousands of products, ran every type of campaign you can think of. All before AI was even a thing.

Now Claude has a direct connection to Shopify. You can link it straight to your store through Settings > Connectors. Once it's connected, Claude can see your products, collections, analytics, and store data in real time.

What it can actually do:

\- Rewrite your product descriptions based on what's converting
\- Audit your store layout and suggest changes
\- Analyze your sales data and tell you what's working and what's not
\- Help you build email flows, landing pages, and discount strategies
\- Optimize your SEO across every product page
\- Answer questions about your own store data instantly

I'm not exaggerating when I say this is the biggest unlock I've seen for store owners in years. The stuff that used to take me hours (or hiring someone) now takes minutes.

Test it. Ask it to audit your top 5 product pages. Ask it to find your lowest converting collection and suggest fixes. Ask it to write your email campaigns and build new flows. You'll see what I mean immediately.

I’m just trying to help entrepreneurs :)