r/AcerOfficial

This is an Acer Nitro V 15 i5 13420h 4050.

Hi everyone,

I'm facing a strange issue with my Acer Nitro ANV15-52 (around 8 months old).

Here is exactly what happens:

The battery health seems good (94% according to Windows battery report).

Battery cycle count is only 60.

The battery charges and discharges normally.

Once Windows has booted, I can unplug the charger and the laptop runs perfectly fine on battery.

However, after I shut the laptop down, it will not boot on battery, even if the battery is around 80%.

When I press the power button without the charger connected, the power LED blinks about 5–6 times, but there is no display, no Caps Lock response, and it never boots.

If I connect the charger and press the power button again, the laptop boots normally.

After Windows starts, I can unplug the charger immediately and it continues running on battery without any issues.

Other information:

Ambient temperature is around 36°C (real feel ~41°C), but CPU (~60°C) and GPU (~56°C) temperatures are normal during light use.

This happens even after light usage like watching YouTube.

Device Encryption/BitLocker has been turned off.

Current BIOS version is 1.32, and Acer has newer BIOS versions (1.53 and 1.60) available. I haven't updated yet because I wanted to ask first.

Has anyone experienced something similar?

Does this sound like:

a BIOS/EC firmware issue,

a motherboard/power management problem,

or something else?

Would you recommend updating the BIOS first, or should I contact Acer warranty support directly?

Thanks in advance.

Sorry I am using chatgpt for more concisely details of laptop and English is not my first language

The touchpad click felt a bit off so I decided to open to laptop and inspect further damage.

Model Number: AP18C8K
Secondary Part Number: 3INP5/82/70
Voltage:11.25V
Capacity: 4471mAh /50.29Wh

I'm currently getting a warning in Windows Security under Device Security that says:

Secure Boot is on, but your device does not support the automated Secure Boot certificate update due to hardware or firmware limitations. Contact your device manufacturer for assistance.

I also have an optional pending driver update for Insyde Software - Firmware - 5.43.1.10.

My Model: Acer Swift SFG14-71 and Current BIOS: Insyde Corp v1.09 (from 2024).

1. Has anyone else with an Acer Swift model installed this specific Insyde firmware update via Windows Update recently?

2. Did it successfully resolve the Secure Boot certificate warning for you?

3. Is it generally safe to install this BIOS/firmware update directly through Windows Update, or should I hold off ?

4. Did the official Acer support page release a bios update on their site also?

Acer India Support keeps refusing my warranty claim by calling it "IPS bleed"

I've been trying to get my Acer laptop display issue resolved under warranty for months, but Acer India keeps refusing service.

The support team keeps saying it's just "IPS backlight bleed." However, the issue appears to be caused by pressure from the bezel/frame on the display, not normal IPS glow. The bright spots change when the lid is closed or slight pressure is applied, which doesn't seem like typical IPS bleed.

I've sent them:Photos,Videos,Invoice

Multiple emails over several months

Despite all this, I keep getting the same response without a proper inspection. Any advice on how to get them to perform a proper inspection would be appreciated.

hey guys,

i have bought a thermalright peerless assassin 120 mini black, cuz i need to swap it for my old cpu cooler (which was too weak)on my acer predator p03-650 with an i7-13700F. the issue i have is that the original backplate of the motherboard (which is LGA 1700) features these silver mounting posts. the spacers which came with the new fan, dont fit on these posts. are there any adapters for this or do i need to take the whole motherboard out and change the backplate to the one thats delivered with the fan?

i kinda hope there are adapters for this, cuz im scared to take out the entire motherboard because its a prebuilt.

So i have an acer nitro v16 witha rtx 4060 ryzen 7 8845HS with radeon 780m graphics

in the official acer website it says that my laptop has a mux switch and there is a sticker on the laptop saying it is mux switch supported but im wondering on how to use the mux switch, im new to gaming laptops and gaming in general

Laptop specifications:

Model: Acer Nitro Lite 16

CPU: Intel Core i7-13620H (13th Gen)

GPU: NVIDIA RTX 3050 (6 GB VRAM)

Timeline of the issue

After purchasing the laptop, I noticed an unusually rapid decline in battery health.

Within the first few days of ownership (battery cycle count: 3), the reported battery health dropped from 99.1% to around 90%.

Over the next one to two weeks, the reported battery health continued to deteriorate until it reached approximately 63.3%.

During gaming (for example, Satisfactory on medium settings while plugged into the charger), the battery would continuously discharge, giving only about 8 hours before reaching a low battery level.

Service history

I took the laptop to a third-party service center that had an Acer technician available. After diagnosis:

They determined that the battery was faulty.

The laptop was sent to Ufonix Tech Solutions, an authorized Acer service provider.

The battery was replaced under Acer warranty.

However, after replacing the battery, the laptop would no longer power on.

The service center then diagnosed a motherboard issue and replaced the motherboard under warranty as well. After approximately one to two weeks, I received the laptop back with both the motherboard and battery reported as replaced using genuine Acer parts.

Current situation

The severe battery drain while gaming has improved significantly, suggesting that replacing the motherboard likely resolved the power delivery issue.

However, I am concerned that the battery itself does not appear to have been replaced.

According to the software readings:

The battery serial number is exactly the same as before.

The cycle count is the same.

The reported battery wear level is essentially unchanged.

The full charge capacity remains around 33 Wh, despite the battery being rated at 53 Wh.

After performing approximately five full charge/discharge calibration cycles, the battery health continues to fluctuate around 63%–65% instead of improving.

Evidence

I have several photos documenting the battery information:

99.1% battery health — taken within the first one or two days after purchasing the laptop.

90% battery health — taken shortly afterward.

63.3% battery health — taken shortly before sending the laptop for repair.

Current HWInfo screenshots — taken after receiving the laptop back from service.

These screenshots indicate that the battery information before and after the reported replacement is effectively identical.

Customer service concern

I also spoke directly with the technician who worked on the laptop.

He repeatedly stated that:

The battery does not contain any electronics or controller.

A battery cannot report its own serial number or cycle count.

Only battery health is measured.

Therefore, it is normal that the serial number and cycle count would remain unchanged after replacing the battery.

He compared it to how a 1 TB SSD only shows around 931 GB in Windows.

I understand that explanation regarding usable storage, and similarly I understand why a 53 Wh battery may display approximately 52 Wh due to manufacturing tolerance.

However, that does not explain why the battery reports only about 33 Wh full charge capacity, nor does it explain why the serial number and cycle count remain exactly the same after a supposed battery replacement.

Warranty status

Both the battery and motherboard were replaced under Acer's official warranty using genuine Acer parts.

The laptop is less than one and a half months old.

When I discussed requesting a complete laptop replacement with the retailer, they advised me to continue using it for another week before deciding on the next course of action.

Whenever I'm charging my Acer Nitro V15 and start gaming, it shuts down within 30 minutes at most; the screen stays on but goes black, and I can't do anything else. Can anyone help me?