Acura ghosting me
I bought a 2019 RDX.
She’s beautiful, runs amazingly, car fax shows she has been serviced regularly and km aren’t too high. No accidents and no recalls.
However she does have the dreaded issue with the FAKRA connectors. If I go over a bump, particularly on a cold morning, a crackle comes through the speakers and the entire screen goes black, except the back up camera. I have to turn the car off for 20 minutes and then it’s fine for the rest of the day. It happens about 4-6 times a months (like I said it’s when it’s cold mainly and as I live in canada i’m worried about when winter comes that it will happen more and more often).
I have 2 Acura dealers about an hours drive, I called them and emailed both, no response from emails and every time I call they tell me they are really busy and will call back, take my name and number and then nothing. I finally had enough and I called the Honda dealership in my town (5mins away) and the mechanic knew my problem right away, knew the part and said he had fixed lots of them and it was going to be probably around $750. But he said I may be able to get Acura to do it for just labour because he can see by the VIN that this was already corrected by Acura in 2024. But they might give me the brush off because i’m the second owner.
So thoughts?
Do I stand a chance of getting Acura to take accountability? Or will I just keep getting the run around?
Should I just let Honda fix it?