r/AmazonAU

Hi folks, just ranting.

I ordered myself 4 items for my birthday last week for a little couch gaming set up.

Placed the order Wednesday night, received order confirmation, carried on with the celebrations.

I wake up the next morning to find my order cancelled, not enough funds. Turns out they only take the money out of your account when processing- my late night pizza order apparently nudged my account balance just underneath the order value.

Fine, my fault I guess? Order confirmations used to mean something but anyway.

Order it again, supposed to arrive on the weekend- driver ignored my instruction to call me and drove off. We don’t have a doorbell.

Took Monday off, decided to set up shop outside and wait for the gentleman.
No show. “There was a delay at the sorting facility “

Reach out to customer service. “Sorry bro, here’s a month of Amazon prime on us”
Queue yesterday. “Delivery attempted” - what? Did I miss the phone call? No phone call.
Reach out to customer service again. “Sorry bro here’s 10 bucks, don’t spend it all at once”
Tried to reroute the parcel to work, customer service rep suggested they cancel the order, credit me the refund to my Amazon gift wallet and to reorder.
Wonderful! Or so I thought.

Turns out the customer service rep then refunded the money back to my visa, meaning it’ll have to wait up to 10 business days to get my money back. How did I find out? 4h after the refund was issued, I checked and there was no money. Reached out to support again and they informed me the previous customer service rep messed up the refund method.

This has been the most convoluted and frustrating experience I’ve ever had with Amazon. Oh, how the mighty have fallen.

Hey all, so I have just upgraded my toddlers car seat and we found the one we wanted on her partner ordered it on Amazon rather then the baby store as he has prime and uses it quite a lot. I just feel a little anxious are they definitely genuine seats? Like the safety standards etc are Australian and no different to getting one from the baby shop or something? I don’t know I’m just over thinking a lot, it was meant to arrive yesterday but is now expected tomorrow apparently.

Hi all, so I’m having problems with a car seat I ordered from Amazon I also have Amazon prime it was meant to be delivered 3 days ago and still hasn’t. It then said today but still nothing also no updates including the “our for delivery” one has updated. I contacted Amazon 2 times now requesting cancellation and a refund they reckon they have I asked for confirmation and they literally just sent a copy of the transcript of our conversation and it’s still showing on my Afterpay and Amazon account as an active order. I’m so confused and just frustrated at this point. Anyone know how long it actually takes IF they have even actually cancelled the order to atleast show in the Amazon account? In my experience if they cancel it on Afterpay it shows almost immediately I know the refund can take a few days but yeah nothing no confirmation or anything seems they are just bullshitting or something at this point.

Thanks everyone

I wanted to warn other Australian Amazon buyers about a PS5 listing I came across.

I found a PS5 Slim Disc Edition 1TB (Renewed), “Refurbished – Excellent” listed on Amazon AU for $350 AUD, sold by a third-party seller named Anton Klimovych.

The price obviously looked unusually good, but the listing appeared to be a legitimate Amazon Renewed product and stated that Renewed products have a 12-month warranty.

I placed an order through Amazon normally.

The seller then sent me this message through Amazon:

>

The link was to a domain completely unrelated to Amazon.

Of course, I did not click the link or make any payment outside Amazon.

What makes this particularly concerning is that I found another review on a different PS5 listing from the same seller, where a buyer described essentially the same pattern: the item supposedly goes out of stock, the seller sends an external link to a fake Amazon page, and tries to get the buyer to pay there.

So this appears to be a potential scam pattern, rather than simply a seller running out of stock.

If you see a PS5 listing from Anton Klimovych on Amazon AU, be very careful. Do not follow any external links or make payments outside Amazon.

I've reported the message to Amazon.

I'm posting this because the $350 price makes the listing look very tempting, especially compared with current PS5 prices in Australia.

If anyone else has had the same experience with this seller, I'd be interested to hear about it.

Hi there,

We've had a couple of orders where delivery instructions were not followed. Our instructions always state to place the items near the front door which is a safe place where it cannot be seen from the main Street, however one lazy driver just threw a package over our fence on the grass where it could be publicly seen and another left it in full view from the street resulting in the items being stolen.

We also had another driver throw a package down so hard it sounded like they threw it at the door upon delivery.

Just wondering does anything actually happen to these drivers?