And it was left in a public space.
Wtf is wrong with these people.
Stick it in the post box chute or just leave it on the wet ground? People actually get paid for this kind of service. 😂
Yes, this is me taking an opportunity to whinge, mainly because Amazon would never care nor did the customer service agents even pretend to. Plus it might be nice to share frustrations with others.
For probably the 5th time in the past couple of months I've had a driver just not even try to deliver my order and then mark it as either 'inaccessible' or 'no safe place to leave item'. All of these occasions I've been home the whole time, the driver never attempts any delivery and doesn't attempt to contact me either.
Tonight was the last time. I ordered some new gear for my stream that I was going to use tonight and paid the extra for prime same day which guaranteed it between 5-10pm today. I'm sitting at home waiting the whole time, making sure to keep an ear and eye out, then at around 7:30 I get a message from amazon saying "delivery attempted - front door/ driveway not accessible". There is absolutely nothing blocking the road, drive, front door or anything. I was also out the front within 30 seconds of receiving the message and the driver was nowhere to be found. The location of the message wasn't even my suburb; it was the hub it came from, so I'm gonna guess they weren't even nearby.
I get onto customer service straight away and tell them the driver never even attempted to deliver the package, I paid for prime same day and I need it tonight... and then like every other time they say the earliest they can attempt delivery is tomorrow. Even though it's 100% a driver fault and I paid for same day service it doesn't matter what I say; they simply will not deliver tonight. Every time I've had this issue I've never been able to get it delivered the same day as the incident, they really just don't care.
So I just thought why bother? I'm paying for a service I'm not receiving and the company couldn't care less so I'm cancelling everything. I'm done. They genuinely put up no attempts to keep me on board or make things right which I was actually surprised at. So I cancelled the order and prime and I'm done with Amazon for good.
Not even a drop in the pond for them I'm sure but at least I'm not getting taken for a ride anymore.
I've been a Prime Member and used Amazon WAY too much over the past few years. Over the past two weeks, there's been heaps of fraudulent charges on my Amazon account. Multiple gift cards purchased. I locked my card, removed all payment methods, changed password even changed my email.
4 different customer service representatives told me all orders were cancelled and I would be automatically refunded. They also said a specialist team would be in touch and I was given an email to use. The charges went through on my card. My bank asked for all order numbers for a fraud investigation and after asking Amazon a few times, I finally received them (they were deleted from my "orders" page).
A couple of days later, more charges over $1500 came through on a different card that I had used on there even though all payment methods had been removed and all security measures taken. Somehow my email was changed back to my old email as well.
I asked Amazon to assist with the order numbers as nothing was showing on my order page so the numbers could be provided to the bank. They would not provide them and instead sent this email:
| Hello,Thank you for reaching out to Amazon.As we outlined in our previous emails, your bank is responsible for refunding the unauthorized charges to your credit or debit card.You have 90 days from the date of the unauthorized transaction to report this to the bank, who will then proceed to credit your account.As we have now explained the process for recovering unauthorized charges, we will not respond to further emails on this issue.Account SpecialistAmazon.com.auhttps://www.amazon.com.au |
|---|
I've asked multiple times to cancel my account and have everything permanently deleted. The account is still open even though it keeps getting locked because of more fraudulent activity. Meanwhile I keep getting notifications to "sign in and confirm order". There are no payment methods left and all cards that were ever used on there were cancelled. But the lack of assistance, rudeness and incorrect information has been very frustrating and disappointing.
I guess I just want to put this out there so if you're using Amazon and your account gets hacked, don't expect any help from them.
In the past I have had many Amazon deliveries to both Australia Post parcel lockers and Parcel Point at newsagents. This week I have had two different parcels marked unable to be delivered to my local Parcel Point. Checking on the website age also googling for the issue, it seems that Amazon is no longer sending to Parcel Point??? But they have a few Amazon lockers and pick up points, none of which are especially close to home. But I am not planning to start deliveries to my door, way too much parcel theft.
What are people doing? Are Amazon deliveries still going to Australia Post parcel lockers? How are the Amazon lockers to use? Are there any other options that work? 😅😑