Something went wrong every step of the way
Hi folks, just ranting.
I ordered myself 4 items for my birthday last week for a little couch gaming set up.
Placed the order Wednesday night, received order confirmation, carried on with the celebrations.
I wake up the next morning to find my order cancelled, not enough funds. Turns out they only take the money out of your account when processing- my late night pizza order apparently nudged my account balance just underneath the order value.
Fine, my fault I guess? Order confirmations used to mean something but anyway.
Order it again, supposed to arrive on the weekend- driver ignored my instruction to call me and drove off. We don’t have a doorbell.
Took Monday off, decided to set up shop outside and wait for the gentleman.
No show. “There was a delay at the sorting facility “
Reach out to customer service. “Sorry bro, here’s a month of Amazon prime on us”
Queue yesterday. “Delivery attempted” - what? Did I miss the phone call? No phone call.
Reach out to customer service again. “Sorry bro here’s 10 bucks, don’t spend it all at once”
Tried to reroute the parcel to work, customer service rep suggested they cancel the order, credit me the refund to my Amazon gift wallet and to reorder.
Wonderful! Or so I thought.
Turns out the customer service rep then refunded the money back to my visa, meaning it’ll have to wait up to 10 business days to get my money back. How did I find out? 4h after the refund was issued, I checked and there was no money. Reached out to support again and they informed me the previous customer service rep messed up the refund method.
This has been the most convoluted and frustrating experience I’ve ever had with Amazon. Oh, how the mighty have fallen.