r/shitrentals

Agent backtracked on cleaning compensation after handing me a filthy rental

Just moved into a new rental and the property was handed to me in an unacceptable state, unclean, dust and food scraps all over, greasy kitchen, shit all over the floors, and generally it wasn't up to a reasonable standard.

To make it worse, the agent strongly proposed sending the previous tenant to come and clean after I've taken possession of the unit because they wanted to clean to protect their bond, I imagine it is the agent friend. I refused, flat out.

Here’s where it gets messy with the agent:

• Agent initially offered $200 compensation for the cleaning issue

• Then dropped it to $150 unprompted

• Previous tenant refused to consent to any bond deduction

• Owner refunded previous tenant’s bond in full

• Again agent drops it to $150 same day

• The agent then dropped it to $100

• Agent then came back offering only $50 because the previous tenant “purchased cleaning products”

• I rejected this, citing Residential Tenancies Act 1997 (Vic), and gave them a deadline to either pay $200 or arrange a professional clean

I’ve documented everything with timestamped photos, have the text chain showing the original $200 offer, and will lodge my ingoing condition report noting all issues.

My questions:

  1. Is the agent liable to me for handing over an unclean property regardless of the bond situation.

  2. How strong is my position going to Consumer Affairs Victoria given they’ve already offered $200 in writing?

Next step is Consumer Affairs if they don’t respond by my deadline. Any advice appreciated.

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u/PHAssociate — 13 hours ago

What is an unfixed broken TV in a furnished rental worth in terms of rent reduction? And a rant about a PM asking us to act in “goodfaith”

I just left a rental property. PM found a stain on the carpet that a professional carpet cleaner couldn’t remove. I caused the stain. Landlord got a quote for $1500 to re-carpet the room. The stain isn’t that bad, I wouldn’t bother replacing the carpet if it were me but whatever. The PM sent us an email asking for a ‘goodfaith’ contribution to the replacement without stating a figure. I replied saying “show me an invoice when the carpets were last replaced” as I suspect it’s more than ten years ago and therefore legally worth zero dollars. However in the circumstance they provide evidence they were replaced say 5 years ago I want to counter by saying you never fixed the broken TV that was included in our rent for ~12 months. What would be the monetary value of not having access to the TV? We replaced with our own and took it with us when we left.

Now the rant - We as tenants genuinely acted in “good faith” through the tenancy - fixed minor plumbing issues ourselves, didn’t complain when they refused to fix broken doors, endured weekly open homes for 9 months as the property is for sale (still unsold), always cleaning before the open homes. Seems goodfaith only applies to our behaviour, not theirs. So I’m loath to hand over money when they wont even replace the carpet and just sell the property with a stain.

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u/human_noX — 14 hours ago

Has anyone’s rent changed since the new budget? Did it go up or down?

Has your rent gone up or down since the new budget dropped? Anyone due for renewal soon? Which way do you think it’s gonna go?

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u/SheepHerderHigh69420 — 22 hours ago

Bond return

Hi all, just had a quick query. In Perth, W.A. Lease has come to an end. Keys handed back on the 19/5/26. Final bond inspection complete and all was mostly well. However today when I went back to fix the few minor issues listed after the inspection ( dust on outdoor light switch ) etc, I noticed a major water leak in the front yard, coming up through the pavers from a water main pipe underneath.

Anyways I reported this straight away to the agent, plumber came out, repaired it and so on. Just so happened that today I also got my water bill from the property manager. Nearly $700. Previous one was $88 for reference. Due to the major leak was over 7x higher than usual.

So the property manager has lodged a leak allowance application with water corp and informed me that it can take up to 20 business days to process. They Insist they must keep my bond until then, even tho the burst water pipe/ excessive water usage is nothing to do with me. Is this legal?

Also I think I’m just going to lodge my bond return application myself and get the ball rolling but wanted to ask for advice first. Sorry about the long post.

Cheers

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u/Mace1234567 — 17 hours ago

Rental Deposit Issue

Hey guys I am located in Sydney NSW. I have just paid a 2-week deposit to secure a rental. I am yet to sign anything.

If I pull out, the agent said that they will need to retain one week which is 50% of what I paid - is this legal?

How much money would I be able to get back ?

Any advice would be appreciated.

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u/Accomplished-Pen4063 — 21 hours ago
▲ 8 r/shitrentals+1 crossposts

Form 9 and frequent visits.

Hi just after a little advice. My roommate handles most of the paperwork and calls with the real estate as they are home all day. We are having another smoke alarm check. These seem to be happening every 6 months minimum. I'm sure last year they were coming every 3 months. I decided to question the legalities of it and in doing so realised the entry notice is being emailed from the contractor themselves? I was under the understanding it was the real estate or landlord that could issue these notices?

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u/Next_Working3747 — 21 hours ago

RTA website down 28th May to 1st June

Just received this email from the RTA in QLD to advise that their website will be down from 5pm 28th May to 12pm 1st June.
It looks like they’re allowing bond refund requests to be submitted before the outage if you’re moving out within those few days.

u/is_cuma_liom — 19 hours ago

Suffice to say i'll be chasing this feeling for the rest of my life (story in post)

FYI - if keys have been handed in and the outgoing report has been signed and given back, you can initiate the claim. They don't like when you do this, because then they have to appeal to NCAT if they want any of the bond. We actually did do the "final inspection", she just expected she could do another "final final" inspection after we gave the keys back.

Full Story:
In the context of this situation, it was my third rental and I wasn't intending to do this. It was a very uncomplicated tenancy but when we let them know we were not willing to sign another lease (they wanted a 60$ rent raise) the property manager got very nasty with us. She immediately scheduled an inspection and several open homes.

We always kept the place as immaculate as possible (i've always received my whole bond back) and during that next inspection she chastised me and my roommate for:

a) the tiny amount of mould in the bathroom (there when we moved in, fan was broken and they wouldn't fix it) ((i cleaned it anyway on the way out))

b) oven bulbs being out (like that when we moved in)

c) bird shit on the balcony (significantly less than when we moved in)

d) dishes in the sink (this one pissed me off, I was working nights at the time and it was just my early dinner from the night before)

e) clothes on my bed, clean btw (???)

Anyway, she was ... Not a very happy individual.

So we kept quiet, did what we were required to do and got out. We did an outgoing inspection with her colleague that she sent instead, because she was too lazy to come do it herself or something idk

Of course we got the whole bond back.

Morale of the story? Not really sure. But, stand up for yourself.

u/Tystarchius — 1 day ago

PM wants me to cancel bond claim

I can literally think of 0 ways this works in my best interests.

I did the bond claim IMMEDIATELY after I handed the keys back now over a week ago. The house is old and showing it's age for sure.

Anyway I checked with Tenants Victoria about this last week and they emphatically advised I do the claim, I think I'll trust them on it. (I had to call them for advise on something else anyway)

I gotta applaud them for trying, but genuinely the risk doesn't outweigh the reward (I also don't see how they CAN get it back to me quicker, considering we both have to go through the RBTA and I am a week ahead already?)

u/wgl2qiblah — 1 day ago

That increase has to be illegal?

Don’t live here or nearby but reading the description made me sick. How can you increase it that much? Especially if someone signs a lease before that date?

▲ 190 r/shitrentals+1 crossposts

I’m being evicted PLEASE HELP!!

I live in a share house with 8 bedrooms, 6 of which are occupied and 2 currently vacant. My rent only covers my room and access to shared areas such as the kitchen and bathrooms.

The vacant rooms have been unused for over 2–3 months, and occasionally a friend will stay in one overnight without causing any damage or altering the room. On one occasion, while I was at work, one of my friends was in a vacant room when the agent conducted an unannounced inspection. The agent became aggressive, threatened to call the police and have him trespassed, and demanded to know how he accessed the room. My friend stated that I had given him access.

There is no evidence that I gave him access to the vacant room. I admitted only that I allowed him entry into the house, not the room itself. Despite this, the agent did not believe me and has since issued me with an eviction notice.

Please let me know if there’s anything I can do thank you xox

u/Difficult_East7747 — 2 days ago

I can almost feel the love the shitlords have for us

It’s thinking about giving them more money that really excites me.

u/gadgetwalrus — 2 days ago

Wont somebody think of the stay at home mums with share portfolios!?

Is this the most niche demographic to whinge about losing the CGT discount yet? Id love to hear what other hilarious examples you've heard in the wild?

Need Advice!! Property manager trying to charge a break-lease fee after kicking us out for renovations.. Wow!

Final Update: it's all sorted amicably. Thanks heaps for all the advice. Posted update in the comment.

I just need to vent because I'm feeling incredibly frustrated with our pm.

Me and my wife moved to Briabane couple of years ago. Back in March, we were issued a Notice to Leave because the owners want to do major renovations. Our lease officially ends on June 15th.

Because the market is so competitive, we started looking early. We emailed the PM back then to ask if there was any flexibility to vacate earlier if we secured a property, as we wanted to avoid an overlap in rent. She explicitly replied in writing: "If its just a few days to a week there should no penalties."

Based on that confirmation, we put in applications, got approved for a property, and signed our new lease today. We emailed her to bring our vacate date forward to June 5th (which is just 10 days early) and sent a signed Form 13 as per her request.

She just replied to our email trying to charge us a break lease fee of 1 week's rent, using the RTA reletting calculator. WTH??

They are kicking us out to renovate, so they aren't even re-advertising or re-letting the property. Plus, we only signed our new lease because she told us there would be no penalties.

I have already sent a firm reply back pointing out her previous email and the renovations, but I am just so stressed that they are trying to twist this into a standard break lease.

Being new to Australia and still trying to settle in, this is casuing me anxiety. The rent would be 420$ and I don't want to pay that for no fault of mine. Would the email be sufficient? Any suggestions would be greatly appreciated. 

Update: Got the below response for my email. Not sure what to respond.

I understand your question, however let me explain.

The 1 x weeks rent is not for re-letting costs, it's compensation to the owner for loss of rent.

You were given a Notice to Leave for the end of a fixed term tenancy. Owners are asking you to leave when you're lease is expired. So at the end of any lease, an owners has full right to ask a tenant to vacate, no matter what the reason. In my email on 11th May, "it read, "If it's just a few days to a week there should no penalties, it will depend on how long before you want to leave." You are vacating 11 days before the end of your lease.

This is not my decision, the owner has full right to ask for compensation for loss. I'm sorry this is not what you want to hear but I am simply following the instructions from the owner, which are completely within the legislation 
u/SpecialRisk5544 — 1 day ago

ANZ makes it official policy, NG won't be considered and loans to be potentially revoked.

Westpac has told mortgage brokers it will not honour pre-approved investor loans for customers, which would need to be reassessed after the federal government banned negative gearing for existing properties in the budget.

On Wednesday, Australia’s second-largest mortgage lender, emailed its broker network warning them to “set expectations early by clearly discussing [with customers] where the removal of the negative gearing benefit may create a serviceability shortfall in the future”

Mortgage customers seeking an investor loan are expected to have their borrowing capacity reduced because they can no longer factor in savings from negatively gearing a property.

Mortgage brokers expect some customers’ borrowing capacity could be slashed by as much as 20 per cent.

Westpac cautioned brokers against making promises about future lending arrangements. “Do not provide assurances about future tax benefits,” it said. Westpac’s subsidiary St George also sent a similar note to its broker network.

“Conditional approvals will be assessed at unconditional approval using the latest applicable credit policy,” the lender said.

Commonwealth Bank, National Australia Bank, ANZ and ING are reviewing their investor home loan policies.

Source: Westpac warns property investors of reduced borrowing power following federal budget changes

u/VastOption8705 — 1 day ago

Can you say no to a for sale inspection date?

Real estate did the usual scumbaggery
I.e. we went into a new rental.
2 months after its listed for sale.

Anyway they want a inspection for potential buyers next Friday.
But we have plans this Friday with guests over to celebrate a special occasion.

Can we refuse an inspection on a certain date?

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u/Happy_Antelope857 — 1 day ago

Classic REA ignoring renters rights

Had a REA come to my rental lately to check the utility meters. I tell them that they arent allowed to do that without sending a form 19 and they act like its fine because they dont have to come inside the house. I guess if its that way I dont need to maintain the front or back yard because thats not in the house and therefore not part of the property. But I guess they'd like to have it both ways there.

Then sending me two lots of utility bills at once. 4 months of bills. Been dragging their feet to show me their actual bills, likely because they know ill hit them with the ole "well it took you over 30 days to alert me to this bill and invoice me, better luck next time"

Then showing up 1.5 hours early for a rent inspection to tell me 'oh we texted you the day before about moving it earlier' which i didnt even get, and even if i did thats not how it works chaps.

Its a shame too, I highly praised this REA, but its just gotten dodgier and dodgier.

Asking for a friend. What happens when the renter breaches the REA? Is there any reason to do it?

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u/CuriousGuyNOR — 1 day ago

Making a compliant to Fair Trading - would it make it worse when renewal time comes?

NSW tenant here looking for real experiences

Our rental property only has an 80L red bin for a household with 2 kids (including nappies). The council changed the bin structure at the end of last year and started implementing the beginning of this year. Originally when we moved in, it was 240l red bin.

The standard service for our council now is 140l and as you can see above our landlord downgraded to the smallest red bin 80L.

We fully utilise recycling and green bins, but we still regularly end up with overflow rubbish bags outside because the bin physically can’t fit normal household waste.

We requested a larger bin of 140l, twice and the landlord/property manager declined due to the additional annual cost (around $64/year).

I’ve documented everything and spoken to Fair Trading, but I’m hesitant to formally lodge the complaint because I’m worried it could affect lease renewal later this year.

Has anyone dealt with something similar in NSW?
Did making a Fair Trading complaint impact your renewal or relationship with the landlord?
What would you realistically do in this situation?

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u/Key-Confusion6532 — 2 days ago
▲ 175 r/shitrentals+2 crossposts

Welfare Handouts

Why is not commonly understood that capital gains discounts & negative gearing are welfare handouts?

Particularly in the context of reducing competition between wages being used for housing purchases vs. buyers using government welfare through negative gearing. CG discounts are just a further uncompetitive handout when farming multiple houses.

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u/KargothBloodfather — 3 days ago