Amazon says my seller account is approved and active, but I'm temporarily locked out. Has anyone seen this before?
I'm honestly at a loss and hoping someone here has seen this situation before.
Timeline:
- I registered a new Amazon Seller account for my company.
- Amazon requested identity verification documents, which I provided.
- On May 21, 2026, I received an email from Amazon stating:
"We have completed the identity verification process successfully. Your account is now active, and you can start selling on Amazon."
- I attempted to log in to Seller Central.
- After entering my password and successfully completing 2FA, I was asked to reset my password.
- Immediately after resetting my password, I was redirected to a page that says:
"Account locked temporarily"
"We have detected unusual activity on your account and have locked it temporarily. Please contact customer service for further assistance."
- Since then, I have never been able to access Seller Central.
Additional details:
- I live in Toronto, Canada.
- I have not changed devices.
- I have not changed locations.
- I have not used a new computer.
- I successfully complete password login and 2FA every time.
- The lock happens only after authentication is completed.
The most frustrating part is that Amazon Support keeps creating new cases instead of resolving the issue.
So far I've had cases including:
- 20355273791
- 20357048941
- 20375469491
- 20375402541
- 20375747651
- 20455004691
Different support agents have told me:
- My account is active.
- My account still needs bank verification.
- I need to provide screenshots.
- I should access Seller Central to continue the case.
The problem is that I cannot access Seller Central because the account is locked.
Support keeps asking me to upload screenshots, but the Login Support form (the only support channel available when locked out) does not allow file attachments.
Today I received yet another email confirming that my verification process is complete and that I can start selling, but the account is still locked immediately after login.
At this point, I genuinely don't know whether my account is approved, pending verification, or stuck in some internal Amazon security review.
Has anyone experienced this before?
If so, how did you finally get Amazon to escalate the issue to the correct team and restore access?