Cancellation Email Advice
I've been using Amiami for 5 years with pretty frequent orders (generally at least something each month) but unfortunately had to request a cancellation on an invoiced order that was split and shipping became a bit too much for comfort.
CS was very nice to allow for a one time cancellation after invoice, however the email I received seems to state that I can no longer cancel on non-invoiced items as well.
I know a lot of people report having no issues with pre-invoice cancellations, however I'm concerned that this one instance of requesting on an invoiced order means I'm permanently unable to remove items in advance now. Has anyone encountered a similar case to reassure or confirm my fears?
I don't foresee needing to cancel anything, but having the ability in emergencies was nice to know was there.
Email below:
"Thank you for shopping at AmiAmi.
Please understand that cancellations of items before they are invoiced also have a negative impact on your account standing.
As a courtesy this time we have now canceled the requested items/orders from your account, please note however that we will not be able to accept any more cancellations from your account, and if your purchase history does not improve after this, then your account may also be at risk of being permanently closed if you have any more cancellations or unpaid orders on your account.
Please be more careful when placing your orders in the future.
AmiAmi"