I’m genuinely confused and frustrated with TVS support. I have paid for TWO TVS RTX bookings, both bookings are visible in the TVS app/website, but support says they have no details about my second order.

I’m from Tiruppur, Tamil Nadu, and I’ve been living in Bengaluru for the last 3 years. I made two RTX bookings from two different locations.

My booking details

Booking 1

• Booking ID: 13617
• Booking Date: 07 June 2026
• Dealership: RA AUTOMOTIVE EXPERT LLP
• Status: Showing in the TVS app/website

Booking 2

• Booking ID: 26941
• Booking Date: 30 July 2026
• Dealership: SURYAPRATAP AUTOMOBILES LLP
• Status: Showing in the TVS app/website

I have paid the booking amount for BOTH orders.

The strange part is that both bookings are clearly visible in my TVS application and on the website, so I know the second booking exists from my side.

However, whenever I contact TVS support about the second booking, they tell me:

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I have already contacted support many times and sent emails more than 10 times, including all the booking details and screenshots.

Every time, instead of providing a solution, I’m asked to send/draft the email again.

My concern

Honestly, I’m starting to feel that my second booking may not have been properly processed internally, which could be why I’m not receiving any further updates.

The booking is visible in my app and website, and I have paid the booking amount, but TVS support says they cannot find the order.

If the booking is valid, why can't TVS support see it?

And if it hasn't been processed, why is it showing as an active booking in my account?

My first booking was made on 7 June, while the second was made on 30 July. I understand that the second booking is later, so I’m not expecting it to be processed before the first one. But I do expect TVS to acknowledge the booking and provide a proper status.

I’m also seeing other customers receive updates such as “Order Confirmed” and “Manufacturing”, while my booking is still showing only “Order Received.”

TVS has also informed me that deliveries for June bookings will commence from 1 November onwards, but this doesn't answer my main concern about the second booking.

What I need from TVS

Please verify Booking ID 26941 in your backend system and confirm:

1. Is my second booking properly registered and active?
2. Has the booking amount been successfully received?
3. Has the order been forwarded/processed by the dealership?
4. Why is the booking visible in my app/website but not visible to customer support?
5. What is the current status of Booking ID 26941?
6. Is there any action required from my side?

I’m not asking for an early delivery. I just want confirmation that my paid booking actually exists in TVS's internal system and is being processed.

Has anyone else experienced a situation where the booking appears in the TVS app/website and payment is completed, but TVS support says they cannot find the booking?

Would really appreciate advice from other RTX owners or anyone who has dealt with a similar TVS booking issue.

TVS - I have already sent the details and screenshots more than 10 times. Please investigate the second booking instead of asking me to resend the same information again.

Highly frustrated with the TVS.

I booked the March 16th Top model in Belagavi Karnataka, the promised date was June.

Then pushed to July then August.

As of now no clear updates.

I'm still waiting for an update.

It's been 148 days. And I'm frustrated with the lack of responses from the company and dealer.

Bangalore folks who booked in may first week, any updates? What's the current status? Preferred is Bangalore

Booked the top-end Tan Bronze variant on February 27. My friend booked the exact same variant on March 10 and received his bike 3 weeks ago. I’m still waiting with no proper update.

If TVS really follows “First Booking, First Served,” how did a March booking get delivered before a February booking?

Hi All

I've booked my RTX 300 BTO - Viper green variant from Flagship motors llp - Bengaluru on 9th March and paid the amount to the dealer. During the booking its mentioned that bike will be delivered from 1st july but on website bike status changed from requested to booking confirmed on 13th july. and till today(9th Aug 2026) its still in vehicle manufacturing status.

While contacting the dealer they mentioned they don't have any idea when the bike will be allocated to me for the delivery as they don't have any idea. while contacting the TVSM customer care they mentioned that bike delivery schedule is moved from July to august as its delayed and hesitant to confirm that when the bike will be delivered.

I've seen people taking delivery of their bikes from other showrooms in bengaluru who have booked after March. and even my friends in pune and delhi received their BTO variants last month which they booked in April.

Now i'm in a dilemma where to cancel the bike and go for other option or wait till august.
Any honest opinion on this?

Hi, have recently brought TVS RTX 300 and I’ve been waiting for this for past four months. As soon as I got it I got it laminated/PPF didn’t sound reasonable.

Equipped her with all the accessories available, crash guard everything.

So I work in MNC We have our own building with ground floor, being dedicated to parking space with few CCTV cameras, and we have security personal but they are okaish not too concerned/strict.

I want to take my bike to Office, but I have a fear that someone will put a scratch or mess with it….

How do I overcome this fear?

Should we buy it or not??
Everything should have been tested before🥲🥲