Constant issues with E2 and E1 errors. Then got some minor damage to a brake cable. and now holds constant brake and cant even be ridden. Apollo could do nothing to help since it was physical damage. Cant even use the scooter anymore and will have to pay out of pocket to fix. It rattles like crazy. the screws on the handlebars get loose, just by riding the thing. Even with loosened suspension, its hard and bumpy ride. The app is pure shit for reliability.

I sold my car to switch to e-mobility and honestly at this point it has been nothing but regrets.

I do not recommend this scooter or even the brand at this point. Though polite, it felt as if they do everything in their power to avoid warranty or service. They will even try to have you use your loyalty points to purchase replacement parts.

As a Canadian, I wanted to support a local brand, and felt like the support and customer care would be better. However, im my experience, they are lacking compared to their competitors.

I fucked up a ninebot a couple years ago. they were happy i was honest and sent me new parts despite it being physical damage. I should have gone with the GT3 over the stellar. but cant change the past and stuck trying to sell this big ol brick of a scooter.

if you are in Alberta Canada and dont mind the repair costs and time. HMU. I iwll be selling mine for cheap.

On August 2nd 2026 my scooter was stolen from Safeway in Portland Oregon around 8:20 p.m.. I ended up filing a police report and walked around and asked if anybody seen the scooter to give me a call. I had a air tag in the scooter, but the air tag was dead so I couldn't track the scooter. So after that happened, about a week and a half goes by and I get a notification. My scooter requires the app. I have the Apollo scooter so in order to use it, you need permission from the owner. So when I reported the scooter stolen, the secondary tracker is going to locate the scooter, description of the phone, the person's email, Etc, Whenever they try to log into the scooter. So they took the scooter from downtown Portland Oregon and then I get a notification on the 14th that someone tried to log into my scooter. So I checked the location and I checked the email Etc and I realize that the scooter was way out in Pendleton Oregon, which is about 4 hours away from Portland Oregon. So once I realized it was in Pendleton Oregon, I got the cops on the phone from Pendleton Oregon and explained the situation. After that I was able to look him up based off his email and find his social media, find his name, I was able to find his address where scooter was located and more. I gave this information to the cops on August 14th, they told me they were going to do something about it but that they were busy. I contacted them the following day on the 15th and they told me that when they had time they'll get around to it. I tried to be patient and wait so I let August 15th go by and then I let August 16th go by without contacting them, hoping that they would have contacted me already. But nothing happened. I waited until the night of August 17th and I called the Pendleton Police Department and they told me that there was no update so I had the woman tell the cop to call me. Officer Alex called me and he was very helpful in the whole situation. he notified me that they have not even tried contacting the guy. He told me that he was going to go over there and see what was going on and he'll call me back. So I waited about 30 minutes and then he calls me back and he tells me he has my scooter. At this point I was happy, I couldn't believe it. He told me that they tried spray painting it, scraping the logos and Branding off the scooter. He sent me a few pictures of the scooter, they messed up the throttle but besides that, it looks okay. So from there he told me that they will be moving forward and pressing charges on the guy. The guy said that he wasn't in Portland on the 2nd but he has been to Portland for treatment. He said someone came by and sold it for $40. So the cops have the scooter now and we're working on trying to get it back to Portland but I just wanted to let you guys know that I was able to locate my scooter and get it back by using the secondary tracker on the Apollo scooter. So when my Apple tag didn't work, I reported it stolen on the app. they cant use the scooter, they can't ride the scooter and if they try to create an account then I'll get an update with their email address, the phone they used, and the last place the scooter was located. I just wanted to put out good news to let people know that you can get your scooter back if you have an Apollo. They stole from the wrong guy.

I was riding my Explorer 2 towards an intersection at about 40km/h. I saw a car so I had my regen brake at maximum. I still wasn’t going to stop on time so I squeezed the drum brake as well. The display went dark and I had no power. I walked it home and plugged it into the charger and it turned on. The battery was full at the time. Should I be concerned or was this some kind of battery protection?

Hi all,

I recently upgraded from a Go to a Go Stellar. I just took my first ride and omg the beeps are so loud! Is there a way to lower the volume or disable it entirely? It is much louder than the Go.

The second complaint would be the too bright display.

Third, the new fender tail light is rattling.

Blew the rear tire on my Apollo go wound up deforming the rim a little. Called a shop recommended in the Apollo app and they suggested a tube tire as a damaged rim won't work with a tubeless... It took them 3 days to fix and cost more than just buying the rear wheel assembly would've and after picking it up I didn't make it home before it failed. So I ordered the rear assembly to fix it myself. Support says up to 24hrs to process, then up to 7 business days to ship. Realistically that's 2ish weeks without my ride over a simple part.

Not trying to trash the brand, I actually like the hardware. But this kind of parts turnaround is rough for the premium price point, and support has been kinda dismissive. This scooter is my primary mode of transportation, I'm starting to wonder if I should look into other brands.

Anyone have any advice?

Update: they handed it off to Canada post, Apollo has done their job... Unfortunately it already seems Canada post has been doing a spectacular job at screwing up. Shipped Monday afternoon, it's currently Tuesday and the delivery estimate has already been pushed back twice

I'm looking at getting either an Apollo Go or Apollo Explore 2.0 and both are on a great sale right now. Does Apollo frequently run sales or is it uncommon? I know some companies run sales all the time, not sure if I should get it now or wait till I can save up to buy one.

Sale ends in 3 days, any feedback is appreciated! Thanks

TLDR: Apollo Phantom 2.0 Stellar Front and Rear Wheel Nuts torque spec is 50Nm per Apollo

Okay so this is in reference to the other thread on here. Where the guy had his warranty claim initially rejected by Apollo due to not keeping his wheel nuts properly torqued to spec. He later said Apollo reversed their stance and did in fact cover his warranty claim.

But this got me thinking about it, because I too, had never even realized or considered that I need to be torquing my wheel nuts to spec with a calibrated torque wrench. Not only can it potentially void the warranty if you don't, but in theory your wheels can fall off mid-ride if somehow that wheel nut came completely off, i suppose.

Well after a lot of back and forth emailing with Apollo, we nailed down what the actual number is for the Apollo Phantom 2.0 Stellar.... It's 50Nm...... The user manual on Apollo's website says 25Nm, but they have confirmed it's a typo and the actual torque number for both the front and back wheel nuts is 50Nm.

I bought a nice torque wrench off Amazon and torqued both front and back to 50Nm, and to my surprise I could actually feel a noticeable difference. The throttle response is much more crisp and decisive now. And everything just feels more tight when riding. My assumption on the improved throttle response sensation is that when the thumb throttle signals to the wheel motors to increase speed, that power transfer occurs like 2 nanoseconds quicker due to less flex at the point of contact with the wheel nuts, so the wheels that are suddenly speeding up drag along the rest of the scooter a nanosecond faster because of those tightened wheel nuts, which I then perceive as 'improved throttle response'.

Alright, hope this helps. 50Nm torque spec for the Apollo Phantom Stellar 2.0 front and rear wheel nuts!

And Apollo was very quick to respond. Even during the weekend, I think I received an email or two from them. I know there's a lot of bad Apollo reviews regarding their customer service, but overall their response time was very quick as they passed me up the chain to higher and more specialized knowledge levels. I probably talked to 4 or 5 different people in total, with Enzo, who you see in their repair videos, contacting me and being the final authoritative voice of certainty that the number is in fact 50Nm.. I think from initial email to final resolution, the answer only took 4 days at the most. I can double check if anybody is curious. But that's actually not bad for the dilemma I was presenting to them. And overall, I'm just not sure the experience would be any better with any other comparable scooter company. The local scooter repair shop owner here in the Los Angeles area told me recently that working with Segway can be awful with warranty claims etc. The problem with the performance scooter industry in general right now is the maintenance side of it. $300 Amazon scooter? Sure, toss it and replace it. But $2000+ scooter and buyers become unhappy when they realize how difficult it is to do repairs and find quality shops that have a clue how to actually take these things apart.