
An update from Arcade1Up on recent third-party cabinet sightings
Hey Arcade1Up fans!
We've seen questions from the community about some older Arcade1Up cabinets showing up at discount retailers, and we want to clear things up.
These units are not from Basic Fun. We didn't sell, distribute, or supply this inventory, and it's not connected to our current product line.
We also know a few of you have run into issues with these units, including some that arrived broken or with power adapters that don't match your outlet. We're sorry to hear that, and we want to make sure you're taken care of. Because these units predate our current warranty program (anything manufactured before 2023), they fall outside our standard warranty coverage. That said, if you need replacement parts or accessories, our customer service team is ready to help however we can.
We appreciate the passion this community has for Arcade1Up, and we're glad to see these cabinets still finding new homes. Reach out to us any time. We're here to help.