Team members prevented from joining project and missing customer support
I am consulting a client/brand and I recommended they use some kind of porject management platform. They have decided to go ahead with Asana. They set up a paid model, paid for like 15 seats for a 9 persons team at the time and set off. Sorry, I don't remember the exact numbers and am not an admin, but the point is that there is a comfortable gap in the number fo free seats.
Everything was fine in the beginning, but then the last person couldn't register an acount/join our project. Eventually we found out, that Asana claims we are taking too many seats/are over the limit.
The project admin can see only the 9 person accounts (8+1 invitation) and cannot remove anybody to make the space.
He has been trying to reach Asana customer care, but apparently with no success. Asana has been prepaid for a year, so the money is in the bag and if my information is correct, that seems to have been the end of it. 10 months later the issue hasb't been resolved and I feel like I will recommend the client to switch to a different platform.
Before doing that, I wanted to give it a try myself here. Does anybody have any idea about how to solve this. As I said, I would have to forward that information to my client as I don't have the admin rights myself. I suspect someone/robot at Asana assigned our spots to some other team - possibly the same copmany but in different country - but that is just a guess. Customer support seems to me like the only sensible solution.