r/AusPostComplaints

Ordered a part to get my rwc. Asked them to drop it of in the building collection but no they want to ruin my day and throw it in the local lpo which opens after i go for work and closes before i leave work. Genuinely why can auspost just hold out their closing time till 7-8 pm.

Or just throw it in a locker where i can collect it after work. How do we take delivery from the lpo Without taking a day off.

Atleast open early or just close Late

So the ACCC is greenlighting the jump to $1.85 for a basic stamp from mid-year, and AusPost is already planning to hike it by another 20 cents in 2027 and 2028. Can someone explain the logic of charging more for a service that they have actively made worse? Local letters take over a week now under the "modernized" timetable, and half the time my gas bills arrive after the actual due date. If the letters section is running at a massive loss, maybe stop blowing millions on corporate rebranding and actually deliver the mail.

Hello! I sent a teapot to the US. I did not pay insurance but the item was under $100.

The item was clearly labelled fragile and the teapot arrived damaged. Do I have any chance at getting compensation for this? I'm not sure how to go about it as i've never had to do it before, especially with an international parcel.

I also have plenty of photos from the buyer.

Any help would be appreciated :)

https://preview.redd.it/5z7ou1z1es1h1.jpg?width=1600&format=pjpg&auto=webp&s=e184df7209e46fe00f6301c4054e05636e0c53fd

When attempting to claim for an apparently destroyed item shipped from NSW.

“…MADELEY WA 6065 I am sorry to report this item has been affected by a truck fire. That truck departed Sydney, NSW on 14 March 2026, loaded with Parcel Post items heading to Western Australia. We are working as quickly as possible to retrieve and recover any items from the truck but unfortunately your item has been destroyed. As the incident was not caused or contributed to by Australia Post, I am unable to provide compensation for the contents. “

Why pay insurance when they refuse to compensate for an item destroyed in an Australia Post truck? It’s ridiculous of course.

I just went to send a medium satchel and realized the fuel surcharge has hit 12% for May (up from 4.8% last month). I'm hearing it might hit 19.5% in June. Is it even worth selling on eBay/Marketplace right now when the shipping cost is nearly half the item's value? Is anyone else seeing "Delivery Fees" on their online orders being adjusted after checkout because of these monthly surcharge spikes?

I send a mix of small parcels via Aus Post business labels, and tracked letters using Aus Post prepaid envelopes. When I lodge them at the post office directly everything is fine. But when I drop them in the mail collection at my work (collected daily) the parcels get registered and marked as "on its way!" quickly while the letters can wait up to three days as "pending" before being registered. This is so frustrating, what is behind the delay?