Avianca agente lost my bag during travel. A very painful experience. When I reached out to customer service over phone and WhatsApp they circled me around and around. No empathy, very little help. Made me feel like crap.
I travel to South America twice a month for work. Need a new airline I guess
Hi everyone, I’m facing a nightmare scenario with an airline and desperately need advice.
My girlfriend and I booked a flight for May 31st from Mexico to Buenos Aires, Argentina. Both passengers were originally under the same booking reference. Later, we decided to split the reservation. The airline completed the split and issued two separate ticket numbers.
However, on May 2nd, I noticed a random refund of $87 USD (which corresponds exactly to the airport tax / TUA).
I contacted the airline to check what was going on, and to my surprise, they told me that the ticket under my name (SERGIO FERRARO) has been fully REFUNDED. They claim that I voluntarily went to their website and went through the refund process myself—which is 100% false. I never requested this.
Now, they are refusing to do anything. They won't reinstate my ticket for May 31st, and they haven't even refunded the full amount of the flight (only the $87 tax).
I’ve already tried contacting them via WhatsApp and email, but I keep getting the same canned responses. Calling them is impossible because nobody answers the phones.
Has anyone dealt with something similar? What are my options here? Can I fight this through my credit card company or a consumer protection agency?
Thanks in advance.
Hello everyone,
I am flying from Cartagena to Santo Domingo and I have a layover in Bogota that is 70 minutes. Should I be worried about the 70 minutes being too little?
Last week, after eyeballing a trip to Munich based from CLT for a month now, Avianca Lifemiles had a ton of availability on Lufthansa flights, but once I transferred my AMEX points to them, they suddenly disappeared. I can not longer find a single Lufthansa flight, even on routes like FRA-MUC, only United flights. I feel stuck since I had to also transfer another 40k points to Aeroplan to continue booking for the trip given that I anticipate Oktoberfest is a very busy season and wanted to secure the trip. This was my first attempt for Lifemiles.
I am trying to book flights, my chase visa declined the transaction as it was deemed suspicious. I replied to Chase to say, its ok its me doing this.
Now I am wondering if I should just wait and see if Avianca retries, or do the purchase over again myself.
I have heard it can be difficult to get customer service / get refunds with Avianca which is why I am not sure what to do.
Hey everyone,
I was browsing the seat map for an upcoming flight and noticed that 4 seats from the business class section (3 4 D E)have gone from being available to disappearing altogether.
I wondered what would have caused this and if anyone could shed any light on it.
Thank you in advance.
Im planning on potentially using Avianca to fly to Guatemala but both on our way there and back to the US there is a stop at El Salvador with both layovers approximately one hour and 5 min, does anyone know if we need to go through immigration at El Salvador? Is an hour enough to make it to the connecting flight? Also since Avianca has these tickets with the stops included do they make sure that it’s enough time to get to the next Avianca gate?
I’m used to taking spirit and nonstop but unfortunately with the recent events, Spirit is no longer an option and all the nonstops are at outrageous pricing.
Is it a sneeze, cough, respiratory infection, or something else? Please tell me.
Does anyone know if I can check a pack and play with Avianca and what that entails? Does it count as a checked bag or does it count as a free baby item (like a stroller or car seat)? Do I check it at the checkin counter or at the gate? Appreciate any experiences you can share!
I’ve tried calling Avianca multiple times and I cannot get a person on the phone. It says they’ve sent me a WhatsApp message to continue the conversation, but then I receive no message from them. It’s so frustrating!!!
Hi everyone. I am looking at flights from Buenos Aires to New York with Avianca and the cheapest option has a connection in Bogota of 1 hour and 45 minutes.
My brother thinks that is too short and now I am worried because I read some comments saying that connections in Bogota can be stressful and difficult.
Has anyone here done a similar connection at El Dorado airport? Is 1 hour and 45 minutes usually enough if both flights are with Avianca on the same ticket?
Did you have to go through security again or immigration in Bogota before flying to the US?
I would really appreciate hearing your experiences because I am trying to decide if this is a bad idea or actually pretty normal. Thanks!