r/Avianca

Has anyone else had this issue? Avianca charged me the full price for my flight and bags. I have never received a ticket or confirmation via email. Their support keeps asking for a booking code which I don't have. All of their customer service is automated so nobody can actually help me. They have basically stolen my money and not provided me with the flight. Now my flight is in a week and the cost is ridiculously high, nobody will get back to me at all....

I've searched everywhere and cannot find the answer I'm looking for, so I'm adding here to see if I'm missing something.

I booked some flights on Avianca (Classic) today. I really need to know how many PQP will be earned for United so I can book my next flights accordingly. But while this site (https://www.united.com/en/us/fly/mileageplus/partners/earn-miles-on-avianca.html) is helpful, it requires you to know the letter that corresponds to your fare class (K, W, S, etc.). But all I have is "Classic," and I've scoured ​my confirmation email as well as the booking on the app, and it's nowhere to be seen. Just "Classic."

Even this site (https://pqp.economiles.com) is great, but still requires you to know the letter. Any advice?

P.S. I tried asking Avianca's chatbot, but I think my toddler could give me more info than Vianca did.

I found an incredible deal to the Galapagos on Avianca, $2257 in classic round trip for 3 people (jfk-bog (3hr layover) - gye (overnight layover) - scy, then return scy-gye (4 hour layover) - jfk. I wanted to know how Avianca holds up on some of these routes. Also for some reason this deal only appears on Expedia as opposed to Avianca’s own website, which I flagged as a potential issue due to their lackluster customer service. I wanted to know if anyone had advice for this booking, and if Avianca would be fine.

Hello

I booked a flight ZRH-BOG via BCN

So i just checked in online for BCN-BOG

In my reservation it says that a Carry-On up to 10kg is included

But on the boarding pass it says: Carry on: No

So im confused now, i cant reach anyone from their customer service and i have a short layover in BCN so i cant go to the desk there.

I also dont have an option to add a carry on in their App since it says its included.

Anyone ever had the same problem? So what counts now? From what i know its always the boarding pass that counts.

Hello,

I am looking at a nonstop flight from Guatemala City to Cancun in November and we’ve been keeping an eye on it as typically Avianca fairs don’t change much. We’ve been seeing around $150-$180 USD depending.

Today I went to look because we’ve booked all other flights and this is the last one and suddenly it’s jumped to $1,000! And the flight only has three seats filled so far. The days before and after it are completely normal price.

I am so confused and this flight really is the connecting flight to get home to Canada.

Is this some sort of glitch? Has anyone seen this before?

Estoy s unas 500 de esas millas para subir de estatus élite, pero no tengo nuevos vuelos a la vista.

Como podría obtenerlos?

Cuenta acá si multiplico millas de vuelos anteriores o compro millas para mi cuenta?

Me subiría si me afilió a Lifemiles+?

Si compro un vuelo para el otro año, me funciona o se acreditan hasta que vuele?

Gracias