Y'all should looking into dispute/chargeback with Ghostly if affected.
After hearing absolutely nothing for eight entire days, its safe to assume that they're not going to do anything about it.
Fully understand that issues like this may take awhile to solve, but keeping customers in the dark is not okay. I've been in similar situations and it's always been addressed nearly immediately.
Tobacco reached out and we heard nothing.
If you used PayPal, dont forget to esculate the claim.