r/Backmarket

Is this a new rule!? I’ve been doing Backmarkets referals for a couple of years now. Never really had any issues. I built up £100 of credit recently and thought I’d get myself a new electric toothbrush.. The payment declined and the code didn’t reset, so I contacted back market and they generated a new code and said there is a minimum spend of £250.00. This has never been a thing for me. Is this a new rule, because I can’t see this written anywhere. It’s very frustrating as Im not able to use the code now!

I ordered a laptop from back market for 300 dollars in fair condition. It arrived and I opened it. First of all the laptop was in terrible condition, much worse than the images it shows on the website for “fair” condition. But I figured that was just normal and moved on. The laptop itself was good, I liked it. But imagine my frustration when I realized the charging port was completely broken. So now I have to wait multiple weeks for my laptop to be fixed because they are incapable of checking a charging port.