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r/Backmarket

First time buyer
▲ 2 r/Backmarket

First time buyer

How good of a process when buying on here? And am I getting like new conditions like mint conditions and no defects if I get premium?

u/DIYFINANCES — 10 hours ago
▲ 2 r/Backmarket

BackMarket promo codes - Share Yours !

Here's the megathread dedicated to promo codes ! This the place -and the only place- to find and share them.

Got a code ? drop it below and help others out.

Looking for one ? You're in the right place!

reddit.com
u/Ecstatic_Win3558 — 20 hours ago
▲ 12 r/Backmarket

Ordered iPad off Backmarket, box arrived empty and got my account suspended for raising a help ticket.

Yeah the title says most of it.

I ordered an iPad 7 from Backmarket. The package got delivered to my house and I wasn't there to sign and receive it so FedEx took it back to their facilities. I requested a pick-up at al alternative location, and when I arrived to receive it the box was about 2 lbs too light. The box was empty when I opened it, no iPad, no charger, no cube, not even the manual was there. Of course, I raise the issue to Backmarket, photographed everything, verified my identity and shit. I did all the steps. Three days later they get back to me and tell me "yeah we suspended your account because we saw some inconsistent labels in your package and the weight was like off"

https://preview.redd.it/9aa9n2i7a2kh1.png?width=1005&format=png&auto=webp&s=5cfebcf3c4ffa689a87fad2de6317b17b1fcce8c

https://preview.redd.it/ee32ihx8a2kh1.png?width=1011&format=png&auto=webp&s=9f9831e841a2dd1a2f3cea7d09e3f5e59b0f46ca

https://preview.redd.it/tqj9xw1ba2kh1.png?width=1413&format=png&auto=webp&s=155a7b33b48dca85d29cdb3c602f2c0c0c4d5721

???

They say that like I'm the one making the labels?? Like I'm weighing the package ???? I can't even see the message log for the ticket anymore, which feels like they're intentionally blocking me from seeing the full conversation.

But yeah I'm challenging the suspension, whoever is out there please give me advice or words of encouragement because I think I just spent 600 something dollars for an empty box.

u/External_Bill_4459 — 2 days ago
▲ 1 r/Backmarket

d52146d494fea268 - New Code Aug 2026 - $10 off on your next purchase

use this promo code to get 10 off your first BackMarket order!!

reddit.com
u/avibobby90 — 2 days ago
▲ 2 r/Backmarket

Working Promo Code!

31d4f3830a0fabe3

Paste either code above in the promo code section during checkout to receive $10 off of your order that is $100 or more! :))

reddit.com
u/StudioImportant5473 — 6 days ago
▲ 2 r/Backmarket

iPhone battery depleted upon arrival

I’ve submitted a help request in the app but this has been an insane experience. My iPhone arrived today but when I went to turn it on it wouldn’t turn on. I plugged it in and got stuck in the Apple logo boot loop. I held volume and power to keep the screen off while it charged a little. I finally got it to boot. Now it’s stuck at 1% no matter what. It will then will shut off obviously, returning to a boot loop.

I was able to get through setup fast enough and got the battery not recognized notification:

“Battery Not Recognized

This can happen if the battery is not a genuine Apple part or was installed incorrectly. View more details in Parts & Service History in Settings.”

Can someone please explain to me how an electronic refurbishing company doesn’t check their fixes? Or how it wasn’t checked just prior to shipping?

This experience has left me genuinely bewildered. How was there so many different points of failure throughout the refurb and shipping process?

Right now I’m frustrated by what went j to receiving a lemon. I hope support will alleviate this but I’m not sure they can. I’ll go through the return and fix and send it back to me process but I doubt ill ever use back market again. Just a crazy number of failures in their process/lack of quality control.

reddit.com
u/Selection_Rare — 7 days ago
▲ 1 r/Backmarket

Working Promo Code!!

741f5145978b48b9

Paste either code above in the promo code section during checkout to receive $10 off of your order that is $100 or more! :))

reddit.com
u/StudioImportant5473 — 8 days ago