For those firm owners here that have scaled to include staff.
I am getting to the point where I feel like I need a client manager to keep things running while I step into a more strategic role.
Just curious how others have managed that?
A company is going to an event where another company is sponsoring their attendance by providing them with a direct compensation. That compensation will ultimately be used to cover travel costs and product costs the company is giving away while on site.
There is not a line item reimbursement form being submitted (travel = $x, product value = $y), instead there is one lump sum being given as the sponsorship.
I am under the impression this would be treated as an untaxed reimbursement of costs and not split out by what it ultimately goes towards. Is this correct?
Ok so I have a client in a healthcare service business, they get paid through an EMR (medical record system if you’re not familiar). End of May I noticed that once daily deposits from the EMR stopped showing up in QBO. I brought it up to the client, they said that they were still on the bank statement/personal feed so wasn’t worried - I would just add them later and say “darn QBO.” They have multiple revenue streams so they didn’t have as much of an “omg I’m not making any money” moment.
June comes around and I’m reconciling and lo and behold: there were no deposits on the statement so QBO was right. I immediately point it out, hoping that maybe their bank just got disconnected from their EMR and their undeposited money was just being held and they didn’t realize.
Unfortunately, turns out they got hacked and someone put their own bank account info in place instead. So hacker was receiving daily deposits for my client’s business for a few weeks - amassing to almost $20k.
Now from what I know about EMRs, they’re known for being very very secure. They host insurance and medical information for clients so they have to be, so this was quite a shock.
My client got their own account and cash flow set back up, but after hours of discussing with the EMR, their bank, and even their insurance, they all claim there is no way these deposits could be recouped.
I feel so horrible for the situation. A. Because obviously, how awful. And B. I regret not pushing as hard to investigate this which could’ve minimized the losses so I feel partially to blame.
That’s the rant, it’s a shitty situation. This is the first time I’ve had anything like this happen to a client. If anyone’s experienced anything similar and has a suggestion on any solution that would be welcome too!
Anyone have any recommendations besides cin7?
my client runs a few locations and uses toast as their pos system, quickbooks online for accounting, and shoGo to push the daily sales journal entry. the problem is toast sometimes posts activity after shoGo already did the daily entry - like when they issue a refund a couple days later or some orders get adjusted. it creates these annoying discrepancies in qbo that eat up a ton of time during month-end close.
so, what’s your current process for catching this pos activity that comes in late? do you go back and manually adjust the journal entries every time? or did you find some better workflow or tool that actually handles the timing issues? we’re a multi-unit operation so it gets even messier across locations. really starting to feel like the pos and accounting side are fighting each other more than helping.
anybody else dealing with this headache?
So I have a small card/game shop for a client. Im doing 2 years worth of catchup and its been a massive headache to say the least. Client took a 10k loan from Square in April to be paid back within 120 days. Payment comes directly from a percentage of their sales and is taken out before the remainder is deposited to their bank. A monthly minimum is charged if they don't meet it with the sales percentage thing. Client does not keep any receipts. Their only record of transactions is what Square gives them, which they will not share with me. I am entirely reliant on the bank feed and bank statements, and whatever information they occasionally pass my way days or weeks after I ask for it.
Anyway. How would you go about entering the loan payments? Try to calculate actual sales from the deposit amounts and enter as bank deposits? Just one journal entry updating the amount paid to date? Something else?
Thanks.
Having so many issues with my client's QBO bank feeds.
Chase
BOA
TD Bank
All of these are disconnecting weekly and they're looking at me for answers and I have nothing other that "QBO can kick rocks".
Anyone else running into this?
I’m looking for input from people who have actually converted a church or other nonprofit from QuickBooks Desktop to QuickBooks Online.
I know QBO gets a lot of hate, and I’m not really looking for general “don’t do it / QBO is terrible / Desktop is better” responses. I am a QBO firm. What I’m hoping for is feedback from people who have actually been through this type of conversion, especially with churches, ministries, or nonprofits.
A few things I’m particularly interested in:
I’d just really appreciate practical pitfalls, lessons learned, or “watch out for this” advice from people who have done this kind of conversion in the real world.
Their engagement is already underpriced ($250 but should be $350+).
Their payroll is through QBO and weekly. It's all direct deposit.
I'm just starting out. I have 6 clients. I know about scope creep. I wouldn't charge them for this.
I plan on increasing the price of their engagement come 2027 or maybe 2028, and then they can stay or go.
Nice people, if it makes a difference.
UPDATE: I emailed them and politely said no, thanks to all who helped.
I just got off the phone with my first potential client, and I’m excited but also trying to make sure I price things correctly and show up prepared.
She runs a small trucking business and has about 150–200 transactions per month. On the call, I told her my standard rate is $300/month for ~150 transactions, but since I’m building my portfolio, I’m onboarding a few clients at $180/month. She seemed happy with that.
She also needs a cleanup from January through now, as her books haven’t been updated this year. I told her I’d get back to her with a cleanup price and that we could meet up so I can help her choose and set up her bookkeeping software (I gave her two options I work with).
I want to make sure I’m not undercharging for the cleanup. For trucking, there’s fuel, maintenance, tolls, settlements, etc. I’m thinking:
Does that sound reasonable for a new bookkeeper offering discounted onboarding rates?
Also — when I meet her, what should I go over so I don’t freeze?
If anyone has tips on what else I should bring (notebook, laptop, simple pricing sheet, business cards?) or anything I should make sure to cover during the meeting, I’d appreciate it. I really want to help her out and start strong.
I have a client that does 300+ invoices a month in Service Titan. Does anyone have experience with syncing Service Titan with QuickBooks. Would be curious for feedback good or bad and if the software updates that QuickBooks always does affects the syncing.
As a bookkeeper, I recently worked on a different kind of project for one of my clients.
The client needed a better purchase order and inventory process, so I explored the ATUM Pro plugins, understood how the system worked and helped them implement a PO process in WooCommerce.
It was not a routine bookkeeping assignment, but it helped me understand the client’s business operations more closely and solve a practical problem for them. The project was challenging, but also very satisfying.
I am curious to know how others approach such situations. How often do you step beyond your regular work, learn something new and help a client solve a wider business problem?
My business finances have become a lot more complicated over the past few years.
Revenue is more consistent, there are more moving parts to keep track of, and I'm spending more time researching tax and accounting questions than I'd like.
The problem is that every business accountant I've spoken to seems to offer the same services tax preparation, bookkeeping, payroll, compliance, tax planning, and general financial advice.
For those who found an accountant they genuinely value, what made them different?
Was there a specific tax strategy, piece of advice, costly mistake they helped you avoid, or insight that made you feel like they more than paid for themselves?
I'm less interested in the list of services and more interested in the moments where you realized hiring a good accountant was actually a great investment.
Hello all! I am wondering if any of you have advice on how to record cash register sales in QBO. The business is using an old register with a z report printed at the end of the day and a cc terminal report.
I want to record cash sales, credit card sales, credit card tips paid out at the end of the day, sales tax, and the merchant processing fees that are being passed on to the customer in each transaction. I have come across different examples online but most examples use digital registers or use liability and expense accounts differently. Can you please provide some advice?
I was recently hired as a bookkeeper for a lawyer. I discovered that the 1st quarter tax returns haven’t been filed yet. What should I do in this situation? Also, which tax forms should I file?
Thank you for the responses.
Hi all and hope all is well.
I created an ad online and surprisingly had someone respond soon after. We conversed over email and he offered to virtual meet later. I proposed a time that would be good for both of us but he didn't respond. A couple days later I did a follow up and he still didn't respond. I then chalked it up to him ghosting me which comes w the job. But then I open my email today, the date n time I offered to him, and it shows he had invited me to the zoom call! What? I don't know if I should go any further w this as it's off to a rough start but he would've been my first client. Kinda bummed honestly. Any advice?
I’ve been using Gemini to help me solve some integration issues and research particular client issues I have. I never upload client data or use their names or identifying details. I have found Gemini to be pretty helpful, but sometimes it is wrong, so I always ask it to provide links to supporting evidence. I’ve now reached the point where I need to pay extra for “thinking” and I’m wondering if I should look at a different tool? I don’t want to use ChatGPT.
I had a fail of a year in QBO.
The bank card which tied the bank feed to the bank was cut up by a teller (that's a story for a completely different board). They cancelled it outright, it could no longer login to the bank.
I then had to switch the login to a different style of bank portal. You can't just change that, so QBO rep told me to make a new bank account, and then merge.
End result: Bank feed works, My reconciliation history is gone. Probably f***ed up my balance.
I only have my pdf copy of the bank rec to work from. I had to make some significant leaps since then, which have changed my trial balance. (Yes, hindsight tells me I should have just kept importing statements until I had year end locked, but that's hindsight).
Bank balance of $228,270.72 CAD per the bank statement
Trial Balance 222,538.40 CAD
Uncleared Payments -3,960.26
Uncleared Deposits +1,447.49
Difference $3,219.55
I take issue with some of the Payments. For example, the accountant has a year end adj. journal from 2021 showing a cheque expense to cancel a cheque expense. But they're historical and they've been in for almost a dogs age now.
To tell you I've done every report and scoured everything is to tell you I've been at this for two days, with countless fruitless hours.
Except to go back and undo my reconciliations for this year and re-reconcile the whole account for all of last year to build the history. But I'm not sure that will change anything.
The accountant (yes, who made the entry for the cheque expense to cancel a cheque) isn't helping me. Just riding me to find the issue. We are both external from this company and don't interface except on this client.
The bank does about 500 transactions per month. Many deposits are combined from Stripe and two other credit card processing platforms.
Other clients send EFTS, others cheques.
I've checked my other banks: petty cash, cash clearing (they have a small business within their business that does small transactions that would be silly to enter one at a time), and the USD account.
Petty Cash doesn't have anything, the USD account balanced at year end.
Honestly, I'm out of ideas.
Bread crumbs appreciated.
Tldr: Try to fix or start over from scratch?
I recently started doing work on the side for 2 chartered accountants that I know. I mainly handle the data entry, the recons etc. Everything right on to where the CA would take over and do the FS.
There’s this new client who has the worst books I’ve ever seen. He does the work himself (I refuse to call it accounting). Everything is wrong. All the recons are out, 287 uncleared transactions carrying from 2022, misclassification of expenses, loans, assets etc. He has also NEVER filed taxes since the business was incorporated in 2021 and started trading in 2023.
After reviewing the QBO file the CA asked me what I think and I told him I don’t think it will be worth it for me to start this project, he told me the owner will pay what ever he asks for.
The advice I am seeking relates to trying to untangle what he did and make it make sense for the CA, or do we just start a new file and redo everything from scratch.
