Every time I go to Bunnings lately…
12 self checkouts ✅
11 self checkouts closed ✅
1 self checkout open ✅
14 people waiting ✅
Barely a cashier in sight ✅
What’s the damn problem with the self checkouts? Why install an entire army of them if they’re permanently chained off like a crime scene?
Finding what I need is somehow easier than actually paying for it…
In recent times Bunnings has instituted a bunch of changes that have seen me just begin to loathe the place, and actually go elsewhere. I go in these days and expect no excitement and only scrutiny for being a shitcunt (i.e. their customer).
They made it much harder to return items - It started when the returns process took a turn and you had to both provide a receipt AND be the original purchase method. Gone were the days you could rock up and at the very least if they needed, show them a bank statement and get a store credit. A few years of poor receipt keeping is on me but I'm fucked if I need an original card when I've swapped banks a few times. And the first time i tried to return something under the new process, better fucking believe they treated me like I had stolen the shit.
They changed the clearance item process - ABSOLUTE CUNTS for doing this, gone of the days where I could get a 5 piece Stabila level set for $15, or a 33 piece sidchrome set in a cantilever tool box for $25. Now it all gets slapped with a generic reduction percentage, plants die before they sell now and junk accumulates on the clearance trollys like never before.
Everything went under lock and key - wanna view that cable, go to the front counter. Want to hold that hammer, call the attendant to unlock them. Wanna take a shit in their toilets, install a ring camera so they can watch, fuckers.
Fucking security gates, more self serve registers and closing the customer service desk for payments - the coupe de gras of their turn to enshitification, now its just coles or woolies except the cunt looking at the receipt on the way out is an even bigger judgier cunt, yes you STUART you middle aged door guarding cuck.
And lets not even start on how their actual stock has gotten shitter too, pet food, fuck off. Toasters and microwaves, fuck off.
Fuck Bunnings and fuck Stuart in particular.
I bought an Ozito PCX blower with a gutter cleaning kit and battery about a year ago. The switch died on it and wouldn't run. I took it back with the reciept and they said I had to bring it back with the charger and batteries. WTF? I just want the blower fixed.
So I toddle off home, look at the 3 chargers and 6x 4AH batteries and of course have no idea which charger or battery belonged to it when I bought the kit.
I just wanted the blower repaired or replaced. Not the batteries, not the charger or anything else.
So I go back there, blower, box of batteries and chargers and they asked "Where is the gutter cleaning attachments?" I said I just want the bloody blower switch fixed or replaced.
They said that I have to have the gutter cleaning attachments too, but because it was a one off special and they don't have that kit anymore they will take the blower, battery, charger and gutter attachments off me and replace it with just the blower. Not good enough!
So I start kicking up a stink, people are listening and waiting with their Bunnings junk and I'm telling them I want the blower repaired or replaced. The goose at returns calls his manager and he explains the same thing. I stood firm and said it's under warranty, I have a right for it to be repaired or replaced and if you want to replace it, it will have to be the complete kit.
We argued for half an hour and they finally went and got a blower and handed it to me saying they won't be doing that ever again.
Just because they don't stock something anymore, they can't just rip you off and give you less.
What a joke.
So, I'm heading in to pick up my special order. I'm a clairvoyant, so I say to my wife, "I wonder if we'll play the stupid pickup game this time."
Sure enough, I go to the collections desk, and I'm told "you need to go to special orders." I say to them, "every time I do that they walk me back here to collect the order." "You need to go to special orders."
I go down there, and as usual there's nobody there. I trail back up the front to ask at the entrance. "Oh, it's a public holiday, so nobody's there today."
I eventually collect my order at the collections desk, where I went to start with.
What the fuck.
have anybody else seen the talk about the new agreement coming out soon
why is bunnings dodging question and trying to give bad deals
and why the last post about it remove? who remove this one I wonder 🤔
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Wondering how returns work in this instance.
Bought 2 doors in 2 separate transactions. Ended up not needing either one. Already returned one, however can't find the receipt for the second identical door. Can I just use the same receipt again I've already returned the first door with, or will the return get flagged as an already returned item?