r/Calix

Just got my mesh set up with a 7u10txg and 7u6m (GS5239XG and GM2038) and it's working great, have excellent signal all through the house and roaming is perfect. But I noticed in the app and using Ubiquiti Wifiman, devices that connect to the main gateway will only connect to the 5GHz and 6GHz bands *or* the 2.4GHz band, not all three. And when connected to the 2.4GHz band, they say they're connected using Wi-Fi 6/802.11ax. But when connected to the mesh node, they'll connect to all three, and even when connected only to 2.4GHz they'll say they're using Wi-Fi 7/802.11be. And in Wifiman, it shows the mesh node as having MLO on its 2.4GHz, 5GHz, and 6GHz bands, while the gateway only has MLO on 5GHz and 6GHz. Is this normal or expected? Is there a setting I need to change? It's not really a big deal but I'm interested for curiosity's sake as someone who's familiar enough with network equipment to know what all those things mean.

Just got 5Gbps service hooked up today with Wyyerd and they provided a 7u10txg (GS5239XG). Works okay, hate the app (coming from Asus so everything's a downgrade, but it's an old Asus and the Calix is completely free with the 5Gbps plan), but have horrible signal at the end of the house opposite the router. Devices consistently switch to 2.4GHz band and sometimes drop as low as single-digit Mbps speeds, even when they can get over a gig near the router. The plan should include a mesh system, but the installer said there's no point setting it up, since it "needs to be connected wirelessly" and the signal is bad enough that it wouldn't help in any of the spots it could be put with where our wall outlets are. All the documentation I can find says that Calix mesh nodes should "just work" when hooked up to a Calix gateway via an RJ45 cable, but both the installer and the CS rep I called on the phone said that needs bridge mode which they "don't support." This doesn't seem correct? It should be the same as using any random router as an AP, which doesn't use bridge mode, right? Are they just spouting nonsense or is there something to it?

My ISP installed a Calix GigaSpire Blast U6 router. I have been unable to find a manual for it online. Does anyone have a link to it somewhere? TIA

I asked my ISP to place the u6txg in bridge mode to pass through to my router. The ISP provided my static IP address, gateway, subnet mask, and DNS - which I entered into the WAN settings on the beast

The u6txg is showing a red light which tech support says it should. It is also still broadcasting wifi although there is no internet. The beast will not recognize the u6txg in bridge mode, and not sure what to try. Thanks for suggestions

Hello Experts,

I recently bought another Calix router from Ebay and added it to the mesh. It is working as expected however, it is not getting registered to the CommandIQ. Any idea how to get that added? If it is not possible how can I update the firmware?

Update: I worked with ISP and they got that registered with Calix Cloud.

Hello,

Our ISP recently upgraded us to a 2 gig speed tier with a Calix Gigaspire Blast GS4237.

We run a slightly unusual hardware setup with an old 2019 MBP as an iTunes server (Ethernet to the AP), plus 2 AppleTVs, also connected by Ethernet to the AP. Why 2? We run a bare HD projector connected by HDMI to the newer Apple TV, and as we had very bad audio sync issues trying to run ARC through the tuner, we fell back on bridging the audio from the newer ATV to the old one using Bridge mode, and then piping the audio into the tuner via optical. Yes, it’s old school tech, but it worked for years until this upgrade.

Now, we have headaches: the iTunes server only streams for about 10 minutes and then the hardware connection to/from the ATVs drop/stalls, and then about 5 minutes later, picks up again, so it’s not a matter of the stream itself stopping.

The timing on this points definitely points toward the new AP as the culprit, but what? The Level 2 at the ISP swears it’s not a QoS issue, I’ve disabled both ProtectIQ and ExperienceIQ temporarily to troubleshoot, but what else should he look for, both on our end and on the backend? Does this AP have known issues with ATVs/Bonjour/etc? Does it have authentication/protocol handshake problems? Is the f-ker cursed? I’m pulling my hair out looking for an answer.

Any ideas, hivemind?

Additional info:

The drops are happening on both the server setup AND running an Airplay connection straight from an iPhone. It just takes longer for the drop out to occur.

Also, we had a case where it is causing issues with normal https surfing/posting. I attempted to make a monthly mortgage payment today. The login page uses the mort number as part of the auth process, but on wifi, the page would not take the number and kept erroring. I took the phone off wifi and tried it once more - worked perfectly.

The AP is the problem here, I’m certain of it. But the ISP won’t let us downgrade to the lower speed tier with what was working hardware … they’re trying to get customers off the older architecture.

Now if I can get them to send an L2 out with Wireshark so we can force the issue ….