▲ 190 r/CanadianBroadband+1 crossposts

Telus is the absolute worst scam company

I encourage everyone to never use their mobile services. I just noticed im being charged 13 dollars for “Telus Online Security “ add on which I never agreed to. Then i call to ask about it and remove it , and that whole process of trying to get an agent is the most frustrating experience, absolutely horrible customer service. They tell me I can do it online through app. So I go on the app and the app tells me I have to call their number lol! So I call back and the first guy hangs up, and then finally they remove this scam charge.
I can guarantee these sales people get a kickback of some sort, I cant wait till my contract is up, the absolute worst company ive dealt with, besides all the sales calls pitching me products i dont want , literally every month they were calling me. And the scam calls i get from “ Telus” which look legit, luckily i never fell for them.
Absolute worst

reddit.com

u/Awkward_Cheek_7209 — 7 days ago

▲ 4 r/CanadianBroadband+2 crossposts

Astorville, Ontario - Internet Work From Home

Moving to Astorville Ontario. Any locals know what the best internet is? I will be working from home.

reddit.com

u/SarahM-87 — 7 days ago

▲ 18 r/CanadianBroadband+1 crossposts

Why PlanHub Is on Reddit

At PlanHub, we help Canadians compare internet and mobile plans. But comparing prices is only part of the story.

Today, consumers do not just want to know which plan is cheaper. They want to understand what is really happening behind their bill, their internet speed, their network coverage, unexpected fees, service interruptions, and suspicious messages.

That is why PlanHub is also active on Reddit.

Not just to share links. Not just to talk about plans. But to listen to what people are actually experiencing.

Reddit is where the signal starts

Telecom problems do not always begin in press releases. Very often, they begin with a simple post:

“My internet has been down all morning.”

“Did anyone else get this increase on their bill?”

“Why did my price change when my promotion was supposed to last two years?”

“Does this message look like a scam?”

These signals often appear first inside communities. Reddit makes them visible quickly, directly, and without the usual corporate filter. It is where users compare experiences, confirm whether an issue is bigger than one isolated case, and sometimes realize they are not alone.

For PlanHub, that matters.

A good comparison platform should not only display prices. It should also help consumers better understand the market they are paying into.

What we are watching for

Our presence on Reddit helps us spot several types of issues that directly affect consumers.

Billing errors, for example, when a discount disappears too early, an unexpected fee appears, or a customer does not receive what they were promised.

Network outages and service interruptions, especially when an entire region seems affected and official information is slow to arrive.

Scams and suspicious messages, particularly when fraudsters imitate known providers to collect personal information.

Good deals too, because users sometimes find local offers, hidden promotions, or better alternatives before they become widely known.

And finally, changes in provider behaviour: new price increases, new policies, removed fees, changing promotions, or rules that become harder to understand.

When a local discussion becomes a public signal

A recent example in British Columbia shows why these conversations matter.

In northwest B.C., a major TELUS outage affected several communities after vandals cut fibre lines while attempting to steal copper cables. Internet, TV, home phone, and wireless services were disrupted in areas including Masset, Prince Rupert, Terrace, Hazelton, Smithers, and Burns Lake.

On Reddit, discussions helped gather reactions, follow the situation, and give more visibility to what could otherwise have remained a regional issue.

This type of signal can help draw attention from the public, journalists, and local media. In this case, the conversation around the outage helped push the story beyond the people directly affected.

That is the kind of role PlanHub wants to play: helping useful signals rise to the surface.

Why this matters for consumers

Canada’s telecom market is complex. Plans change quickly. Promotional prices expire. Fees are not always easy to understand. A network can be strong in one city and unreliable in another.

A single consumer can feel like they are facing a wall.

But when several people share the same experience, that wall starts to show cracks.

That is where communities become important. They help people compare realities, ask better questions, and sometimes make things move.

At PlanHub, we believe comparison should not only help people save a few dollars. It should also give consumers more power.

A place to report, compare, and understand

Our presence on Reddit follows that logic.

Yes, we want to help people find better mobile and internet plans. But we also want to support a space where consumers can report what is not working, spot patterns, and better understand their options.

If you see a billing error, an unusual outage, an interesting offer, a suspicious message, or a practice that deserves attention, sharing it can help others.

Sometimes, one post can help someone avoid overpaying.

Sometimes, it can confirm that a problem affects an entire area.

And sometimes, it can help a local story come out of the shadows.

u/Planhub-ca — 8 days ago

▲ 55 r/CanadianBroadband+1 crossposts

If Telus is screwing you over, file a complaint with the CCTS!!!

Telus is a predatory company for far too many reasons to list here. IYKYK. If you are currently dealing with them or have in the past, I feel for you.. it’s a horrible company designed to frustrate you and take as much of your money as possible. Often in an underhanded way.

if this is happening to you, file a complaint with the CCTS as soon as you can. If you’ve tried to resolve billing issues or unjust fees on the phone (hell), and come to no resolution, you can fill out a form online and someone will get back to you. A dispute resolution representative from Telus will try to come to an agreement with you. Negotiate down their first offer. They don’t need your money.

Filing a claim with them costs them money and damages their reputation. They have screwed me over so many times, as well as my friends, family, and many acquaintances. This is a widespread problem and I was so delighted to find that there was a solution. Overnight my bill went from $80 to $150, which somehow skyrocketed to over $350. I was on the phone with a representative for over two hours (not for the first time) and they eventually laughed at me, told me there was nothing that could be done, and then drop the call. I actually cried lol it was so extremely frustrating.

My complaint with the CCTS got those charges fully reversed, as well as an inconvenience fee and an ongoing rate of $50 a month with no contract. They tried to get me to give them my banking information for pre-payments, but no way in hell I would do that after everything they have put me through. They do not have my trust.

Anyway, long post, but if one person reads this and goes through CCTS and gets their money back or a better deal, I’m so happy with that. I wish more people knew about this. Tell the people you know who could use this information! It is also useful with other telecom corporations! It‘s meant to help us.

reddit.com

u/Expensive-Ebb-6887 — 11 days ago

▲ 364 r/CanadianBroadband+4 crossposts

Junk fees find new names

The CRTC has warned Bell over a new $40 “device handling charge” applied when customers buy a phone with a wireless plan. In a May 6 letter, the regulator said the fee may be considered an activation fee, which is the type of charge new federal telecom rules are set to prohibit starting June 12, 2026.

The deeper issue is not just the $40. It is whether carriers can remove one unpopular fee, then reintroduce a smaller one under a different name.

Bell’s position, reported by iPhone in Canada, is that the one-time fee covers fulfillment costs and applies only to optional device purchases, not bring-your-own-phone customers. The CRTC’s counterpoint is simple: a phone is required to use wireless service, so a fee attached to providing one may not qualify as an optional product exemption.

This is exactly where telecom affordability gets slippery: the monthly plan price can look cleaner while the checkout process quietly grows extra teeth.

u/Planhub-ca — 12 days ago

▲ 5 r/CanadianBroadband

Any providers still run copper into buildings?

Hi everyone,

I'm wondering if anyone is aware if any Telecom companies still run copper into new buildings?

For example, Bell no longer does this.

The reason is for an elevator emergency phone, we would like to use a copper PSTN line.

Location is GTA / southern Ontario

Thank you in advance

reddit.com

u/Azzurro06 — 10 days ago

▲ 50 r/CanadianBroadband+1 crossposts

Bell Fibe install Fail - Manager option take it or leave it (Toronto)

I thought I was being pranked. Three separate appointments. Three different technicians. All sent to install a DSL line I never asked for, on a Fibe order I placed almost 2 months ago. Here's the full story for anyone considering Bell.

March - I sign up for Bell Fibe

Called in, signed up for Bell Fibe internet, scheduled an install appointment. Simple enough, right?

April 3rd - Technician #1 arrives

Tech shows up and immediately tells me he can't do the install, his work order says DSL, not Fibe. He notices the old DSL line at my place has been cut and decommissioned. To his credit, he was thorough: he documented everything in his comments, noted that a Fibe install was needed, confirmed there's a fibre optic box ready to go (neighbouring houses already have Fibe), and even showed me his notes on the spot. He assured me the next tech would come out for Fibe. Okay, fair enough mistakes happen.

April 27th - Technician #2 arrives (after a 3+ week wait)

New tech arrives. I ask how long the Fibe line install will take. He looks at me and says: "I'm here to install DSL."

I thought he was joking. He wasn't. Same problem, wrong work order, no Fibe equipment on the truck. He was a good guy, reported it back to his office, and said someone would call me. A manager called a few hours later, apologized, and said he was personally putting through a new work order to get Fibe installed on May 8th. He assured me it was fixed. I took him at his word.

May 8th - Technician #3 arrives

You already know where this is going. Third technician shows up, I asked about the Fibe install. "I'm here for DSL."

I couldn't believe it. After two failed appointments, a personal assurance from a manager, and almost two months of waiting, Bell sent the exact same wrong technician a third time. The tech was apologetic, said there was nothing he could do without the Fibe parts, and left.

*Then came the manager call that sealed it*

Within 30 minutes, another manager called me. No real apology. His tone was condescending from the start. His solution? He asked me if I wanted to just install the DSL line or cancel my order.

That's it. No acknowledgment of two months of wasted time. No offer to make it right. No escalation path. Just: "DSL or cancel."

I reminded him I was a brand-new customer who had been assured twice that this was resolved, and that this is how Bell treats people before they've even become a customer (I can only imagine how they treat existing ones). I told him I wouldn't touch Bell and cancelled on the spot.

If you're in Toronto and thinking about switching to Bell Fibe (or dealing with their horrible customer experience) learn from my experience. Their internal work order system is clearly broken, nobody communicates between departments, and when it goes wrong, management doesn't care. Going with a different provider. Not looking back.

Note: I'm also filing a complaint with the CCTS (Commission for Complaints for Telecom-television Services).

If you've had similar issues with Bell, you can do the same at ccts-cprst.ca

reddit.com

u/Alternative-Film1707 — 14 days ago

▲ 12 r/CanadianBroadband+2 crossposts

The CRTC has denied Quebecor’s request to reopen part of its dispute with Bell over MVNO access

The key issue was whether Quebecor, through Freedom and Videotron, should have been treated as using Bell’s network under MVNO rates as early as October 11, 2023. The CRTC said no: roaming access and MVNO access may look similar technically, but they are not the same regulatory product.

That may sound like telecom paperwork, but it has real consequences.

Canada’s wireless competition policy is supposed to help regional carriers expand and put more pressure on the big national networks. But this decision shows that expansion still depends on contracts, tariffs, deadlines, and official start dates.

For consumers, the impact is indirect. More regional competition can help put pressure on prices. But when the access process gets stuck in legal sequencing, competition moves at paperwork speed.

u/Planhub-ca — 11 days ago