r/Citroen

Hey everyone, ​Needing some advice/sanity checks because I am currently locked in an absolute battle with Citroën UK and my brain is melting. ​I’ve got a 67-plate C3 Aircross with 66k miles on the clock. It’s got the infamous 1.2 PureTech engine. It’s currently off the road with severe oil consumption and it just failed its MOT on emissions because of it. ​I found the official Stellantis corporate policy online which states they’ve extended the warranty on these exact engines for up to 10 years or 112,000 miles to cover 100% of parts and labour for—you guessed it—excessive oil consumption and timing belt degradation. My car fits this perfectly. ​But when I called customer service, the front-line staff tried to completely stonewall me, claiming my car "isn't covered" and trying to pull the classic "you don't have every single historic invoice" trick. ​Here’s the kicker: Citroën’s own recall department confirmed that 3 years ago, Citroën approved and paid for the official timing belt and vacuum pump safety recall on my car. My argument is that by doing that recall, they already officially validated the car’s early history. You can't split the car's life in half! ​To make it worse, the dealer advisor let slip today that when they did that recall 3 years ago, they didn't drop the oil sump to clear out the shredded belt debris. When I challenged him on it, he panicked and backtracked, claiming they "must have done it because they changed the vacuum pump" (which is mechanically impossible since the pump is at the top of the engine and the sump is at the bottom). So they basically botched the safety recall, left rubber chunks in my engine to starve it of oil, and now my piston rings are shot. ​I've fired off a massive, heavy-hitting escalation email to their executive care team demanding a case number, a diagnostic waiver, and full workshop logs under GDPR/Subject Access Request. I'm currently waiting for a manager callback but getting the classic "no managers available" runaround. ​Has anyone actually successfully fought Citroën on this 10-year PureTech support campaign? How do I get past these front-line gatekeepers who refuse to look at their own corporate policy? My MOT expires in 4 days (luckily I've booked a safety-net MOT a few weeks out so I don't get ticketed in my parking bay), but I'm losing my mind with the waiting. ​Any tips on how to handle the manager when they finally ring back? Cheers!

Hi all. I have a question for the Citroën experts who are on here. I’ve got a Citroën AX 4x4 that’s recently developped a bit of a strange issue. When driving, the needle of the rev counter seems to be moving in jumps rather than a smooth motion (both going up the revs and coming back down, where it sometimes doesn’t fully drop back to the idle revs). It seems to not do it right from the start either, only after driving around for a bit. As I understand it, it could be one of two things: bad contacts on the binnacle or something to do with the coil pack (which I don’t fully understand if I’m being honest). Anyone else know of this problem and have any recommendations on what to check first? Any help would be greatly appreciated. Oh, and it’s a 1.4 petrol, since that seems to make a difference when diagnosing this type of issue. Thanks in advance!

Basically the title. My 58 plate Citroen which is in good working order otherwise suddenly has no brake lights at all - no warning on dash (I had no idea until another motorist stopped and told me).

I had a brake light failed warning 2 months ago and went to Halford where I bought some bulbs - Halfords replaced the one which had broken and all lights were working fine.

I'm not even sure when this happened. No other work has been done on the car. Am a bit worried it's something serious or expensive but as a single woman with noone to really help or advise am not sure what to do next. Am lost without my car. Please could someone advise?

I am looking to buy a second car, and I liked the DS3. Amazing interior for that year, amazing look, and amazing specs, but I see very bad reviews for that 1.6 THP engine. I don't know if there's a difference between a newer, rebuilt 1.6 THP in a 2016 model DS3, 165 horsepower.

Has anyone else experienced a faulty Citroen 2026 C5 Aircross?
Had mine nearly 3 months and cannot update the system. I now also find that it doesn’t warn me when my fuel runs low.
I cannot properly connect to my services on the Mt Citroen app, message says I need to update the system.

Driving is fine, but these problems are a nuisance and puts me off the car. The dealers aren’t very helpful.

“I was driving on the motorway. While accelerating, there was suddenly a loud bang, like a champagne cork popping, and the car shut off. Then I could hear a strong hissing sound, like air escaping.

I’m home now. I tried cranking it — you can hear the engine trying to start, but it won’t.

There are no oil or diesel leaks.

(It’s a Citroën C4 Picasso.)

Do you think the timing belt/chain could have failed? Or is there a chance it’s something else?

I haven’t opened anything up yet