r/ContractorsUS

Image 1 — Need Help Pricing Failing Deck Fix for Elderly Client
Image 2 — Need Help Pricing Failing Deck Fix for Elderly Client
Image 3 — Need Help Pricing Failing Deck Fix for Elderly Client
Image 4 — Need Help Pricing Failing Deck Fix for Elderly Client
Image 5 — Need Help Pricing Failing Deck Fix for Elderly Client
Image 6 — Need Help Pricing Failing Deck Fix for Elderly Client
Image 7 — Need Help Pricing Failing Deck Fix for Elderly Client
Image 8 — Need Help Pricing Failing Deck Fix for Elderly Client
Image 9 — Need Help Pricing Failing Deck Fix for Elderly Client
▲ 7 r/ContractorsUS+1 crossposts

Need Help Pricing Failing Deck Fix for Elderly Client

Hey guys, I went out to look at a small deck that looks to have some serious structural problems. The lady whose house it is said she's been unable to find a contractor. I'm guessing that might be because the deck should probably be torn down and rebuilt.

She wants the structural parts of the deck fixed, siding out on, and a door or two installed, with a couple of plexiglass windows. Oh yeah and she wants a weather barrier layer between the top deck boards and the shed below the deck.

When I asked her about her budget she said, "Well, I don't want to pay ten or fifteen thousand dollars for this." She did mention she has the money set aside for this project.

She's nice, I want to help her. The problem is appealing because I've never fixed a deck like this. As far as skill level—I know I'm going to get roasted here—I'm a handyman with three years of experience.

My approach to this would to take it slow and methodical, design out the fix, look up what kind of jacks I need to hold up the deck while I replace the 3 posts and at least one beam.

Am I nuts and probably, naive? It's likely. That's why I'm posting here ie to get a reality check.

I just moved and everything is expensive as hell so I'm eager to take this job and get some money coming in. I will definitely have her sign a contract, and get milestone payments up front. I'm insured.

I'm also maybe an idiot but I will leave it for you guys to decide.

To sum it all up, my questions are:

is this a tear down?

Is it worth fixing?

What *should* something like this cost?

u/dogepope — 12 days ago

How do you deal with a problematic customer?

I completed a bathroom rough-in and replaced the main drain stack for a customer. The total job was around $6,000.

The customer is now unhappy with some water-line placement and a few finishing details. I replied the next day, and they immediately threatened to sue me for poor workmanship.

I charged a fair price, completed a few extras for free, and have returned multiple times to address their concerns. At this point, I have lost all the profit on the job.

It feels like they keep demanding more because of the lawsuit threat. My biggest concern is a chargeback, since part of the payment was made by credit card.

How would you handle this situation?

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u/YoungIllustrious9681 — 14 days ago