r/DiscountTire_

Discount tire Damages wheels, who’s at fault?

Discount tire Damages wheels, who’s at fault?

I brought my 2013 civic into Discount Tire today, and bought new tires for a set of 07’ civic si wheels, I had them installed and wanted the wheels put onto the car. After \~20 minutes they call me and inform me they have “bad news” and that the 07 wheels do not clear the front brake calipers. I said okay, and told them to just put the old wheels back on and the new ones back into the trunk. When I got home, I noticed that not only were my front brake calipers scratched up, but two of the four wheels had deep, circular gauging across the entire back side, clearly visible from the front of the wheels. This was not at all disclosed to me at any point after the damage occurred.

I was completely unaware of the fitment disparity, but two of my wheels are now permanently damaged. I am planning to call again tomorrow morning when they open, but I wanted to hear if anyone’s had a similar experience, and who’s likely at fault, or what to expect from this.

u/Nutstrangler — 2 days ago

The certificates are a scam

I worked at Discount Tire for 10 years. They are very deceptive in the selling of these “certificates.”

If you buy a set of tires for $500 ($125ea), the certificates are $25 per tire.
Let’s assume you never blow out a tire or use the road hazard/certificate - then boom, they make $100. Big deal, right? That’s how a warranty works.

But it gets even better for them if you do blow out a tire. You go in, they put a new tire on for you, no questions asked, and you pay another $25 to put a certificate on the replacement tire(Spent $125). This isn’t technically required, but we were told not to say that or make any negative connotation about having to buy it!

You just paid for a fifth tire in the aggregate.

It gets even better. We were trained to give “package” pricing - never explain what we were selling and just wait for a yes or a no. I bet 40–50% of people have certificates and don’t even know they have them (it may be even higher). If you’re not sure whether you have certificates, call a Discount Tire and give them your phone number - I guarantee you do.

They sell this product with zero cost, no inventory, no liability, no anything. I have sold thousands of certificates to people and never mentioned it.

See the example below and call them please!

$225.48 protection plan is $56.25ea

You blow out that tire and buy the certificate for it that $281.25

https://preview.redd.it/49lisss6n8jh1.png?width=1159&format=png&auto=webp&s=6663c3c1fe03d161386c0d908ce5ddd32443c120

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u/Big_Tune8027 — 6 days ago

Rotating worn tires?

My tires are just over 40000 miles/4 years old and will pass Virginia safety inspection this month but it’s going to be close since I do still have some tread left. Will Discount Tire do a tire rotation if they are close to needing replacement? They are original factory tires.

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u/JackSlapster — 5 days ago

I need used tires for c7 Corvette Grand sport 285/30ZR19 front and 335/25ZR20 rear near Tempe, arizona

They don’t need to be run flats i just need them to sell my car so i would take the cheapest ones it good as long as it takes me from A to B

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u/Some_Egg_8709 — 7 days ago

Do better discount tire

They took my metal ones and gave me this after I bought a full set of tires.
The chrome one is plastic!
I at least replaced this abomination with matching plastic ones.

u/vern567 — 9 days ago
▲ 5 r/DiscountTire_+1 crossposts

Did I get ripped off? Sigh!

Help! Maybe I’m overthinking but maybe im not.

I came here last Thursday bc I had a blow out on one of my rear tires. I was just trying to get one new tire bc my car only had 17,000 miles on it. It’s brand new car 2025 Toyota Camry. The rep stated I needed two new ones so I told him I want the exact same tire that’s on it now. He takes my keys- I wait an hr -I get my car and when I get home I notice it’s same brand continental but it’s not the same tire. I had a 2 yr old so I wasn’t paying attention till I get home. SMH. Feel like I made it clear to him I wanted all 4 of them to be the exact same. He even offered me cheaper tires and I said no I want them all to be the same. Sigh. I feel like bc I was a girl maybe he got one over on me. Well 539$ later I get 2 new rear tires but since I’ve left I’ve been thinking about it. Ughhh. Won’t be coming back here again.

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u/Available_Image3367 — 9 days ago