VEO - app doesn’t find scooters and refund process is deliberately obstructive
- scooters not found where app says they are.
- scooter did not work
- refund process is deliberately obstructive - asks for tons of information already present in app and then wants me to confirm my email and phone
1&2 could be “teething pains”
3 is a deliberate design decision that suggests 1&2 are known and not being addressed