Hi all, new Eve customer here: I’m getting three new Eve door sensors today, and are looking tips or recommendations on install. I’ll eventually be connecting them to a HomePod (next week) - should I wait until then, or install immediately? Also, can you allow multiple people access to monitoring them? Thanks!
I am in a predicament that I hope someone can help me out of. I’m looking for a technical support telephone number so that I can speak to someone about my two Eve light switches.
My Eve app ONLY connects me with support if I have the serial number for my switches. The switches don’t have serial numbers on them and the boxes they came in were recycled years ago.
My Eve app on my iPhone was reset when I had to delete my HomeKit home when adding a Hue Pro bridge. Deleting my HomeKit home removed the Eve switches from the Eve app (best I can tell). All my other devices in HomeKit are in the Eve app, sans Eve switches.
Hey everyone! I recently bought twenty Eve Dimmer Switches to have installed all around the house to pretty much control all of our key lighting. However, out of those twenty, three of them had issues. If you pressed and held the + side of the paddle until the light got to 100%, when you let go, the entire light switch would just start boot looping over and over again. I tried resetting it following the instructions of holding the button and surface at the same time, but the issue persisted.
So Eve was kind enough to send me three new ones. However, two of those had the exact same issue.
On top of that, now we're noticing that if I turn on/off other normal switches nearby, like to our bathroom that has normal switches, some of the Eve Dimmer Switches will be toggled on or off. We even had a really bad storm happen the other day and some of the lightning/thunder actually caused some of our Eve Dimmer Switches to turn on in the house in the middle of the night.
As you can imagine, my wife is not very happy with me and I'm definitely paying for this experiment.
Has anyone had any experience with this? My house is a late 2024 build so really pretty new still. I'm less concerned about replacing the two faulty ones, and more concerned about the dimmer switches turning on due to the activity of other normal switches nearby or the storms. Claude says it's a wiring issue with my house. Something about MWBC. But I had an electrician install all of these. Any suggestions?