Expatrio account activation
Is anyone facing an issue regarding the activation of their blocked account on Expatrio?
I am in Germany and have successfully completed my identity verification online via a service agent. I was asked to proceed further with the activation of the blocked account and German bank account, however, I submitted my visa in place of my residence permit (under process) an option provided by expatrio themselves but it has been 3 days since it says "visa under review". Due to this I am unable to proceed with the account activation and receive my monthly payouts.
I have emailed the customer service yesterday and have received no response. The website contact service is an AI bot which provides generic response.
Is there anything else that I can possibly do?
Should I just patiently wait?