r/Exway

I strongly advise people to avoid renting from Flexways in Romania.
My experience was extremely misleading and financially abusive.
During the rental process, I was told there would be a “deposit” of around $3000. A deposit normally means money temporarily held and later returned if there is no damage or violation.
However, after signing the contract, I discovered the document described this amount differently. It was written in a way that made the charge effectively non-refundable, not a normal security deposit as I had been led to believe.
This distinction is critical. Calling something a “deposit” while the contract treats it as a non-returnable fee is deeply misleading to customers, especially foreign travelers who may not fully understand the legal wording under pressure at the rental desk.
I felt trapped into accepting terms that were not clearly explained beforehand.
The communication was unclear, the practices felt deceptive, and the financial risk was enormous.
Before renting from Flexways, read every line carefully and ask them in writing:
Is the amount refundable?
Under exactly what conditions?
Is it legally classified as a deposit or a fee?
What are the cancellation and refund rules?
I would never rent from this company again, and I recommend others use extreme strongly advise people to avoid renting from Flexways in Romania.
My experience was extremely misleading and financially abusive.
During the rental process, I was told there would be a “deposit” of around $3000. A deposit normally means money temporarily held and later returned if there is no damage or violation.
However, after signing the contract, I discovered the document described this amount differently. It was written in a way that made the charge effectively non-refundable, not a normal security deposit as I had been led to believe.
This distinction is critical. Calling something a “deposit” while the contract treats it as a non-returnable fee is deeply misleading to customers, especially foreign travelers who may not fully understand the legal wording under pressure at the rental desk.
I felt trapped into accepting terms that were not clearly explained beforehand.
The communication was unclear, the practices felt deceptive, and the financial risk was enormous.
Before renting from Flexways, read every line carefully and ask them in writing:
Is the amount refundable?
Under exactly what conditions?
Is it legally classified as a deposit or a fee?
What are the cancellation and refund rules?
I would never rent from this company again, and I recommend others use extreme caution before giving them access to thousands of dollars. before giving them access to thousands of dollars.