r/FastFoodHorrorStories

He also talks terribly to employees he’s currently having a meltdown on Facebook.

My friend(23) and I(22) went to Taco Bell and got 3 Doritos locos tacos, a burrito, the new cinnamon churro things, and a drink, but we didn’t check the order other than making sure everything was there. When we got back to the house and starting eating I found a black hair in the meat of my taco and was *obviously* grossed out. My friend and I are both blonde for reference. My friend and I took photos of the hair to post on Snapchat as one does, and we were just going to let it go other than ridiculing them on our stories. After finding the hair, I was grossed out and threw my other tacos away. My friend continued to eat another few bites of her burrito, and then found a short curly black hair in the meat of her burrito(we didn’t get photo of this because she put the hair on the wrapper, went to spit the food in her mouth out, and it fell off and we couldn’t find it after). She obviously threw her burrito away too after this, and I decided to call the Taco Bell we went to and see if we could get a refund. The manager answered, I told her what happened, and she said “hmm…that’s interesting.” She then offered to replace them, but we were not going to eat anything else that came out of that place, so asked for a refund and she said we would have to go back to the store to get one(turned out this wasn’t true, she could’ve issued the refund over the phone). I offered to bring my taco back in to show them the hair since she clearly didn’t think I was telling the truth by the way she responded to what I told her and by her general tone, but she said it wasn’t necessary. We go back to the place and she doesn’t need my card or anything, she just pushed some buttons and issues the refund(pissed me off more because I drove 30 minutes there and back and spent money on gas when it wasn’t necessary). I proceed to say “we aren’t mad at anyone here, but I think you might have a talk with your employees because one hair is questionable, but finding two hairs in our food is just unhygienic.” She then says, “Well, we wear hairnets and gloves. I wasn’t there, so I can’t say it did or didn’t happen, but you got your refund, so have a nice night.” This was in a painfully sarcastic tone btw. I didn’t respond, because at that point I was just insanely pissed off so I left instead.

Id like to say that I do not frequent the fast food places near me, and I’m sure people do pretend to find hair in their food to get free stuff, but I have never done anything of the sort. I am also not someone who looks like a scammer(hope that doesn’t come off wrong, but I’ve worked food service and know the type), nor did I want to drive 30 minutes out of the way to get a $20 refund. I just think the way I was treated is insane and I refuse to go back and eat at any Taco Bell’s now. I understand the employees are underpaid and everything, but at least have some basic respect for customers.

Timmies chicken wrap if you want extra protein 💪

Edit: I should've provided some context, this was back in April and I'm posting it on behalf of my friend. She doesn't have Reddit and I felt like this was worthy of sharing. I have photos as well but I posted the video because you can see it more clearly

My fellow regards. We need to save Wendy’s before it’s too late. If this company goes bankrupt, we’ll all be out of a job!

This is how they treat you at McDonalds when you ask for a refund at 225 N Chester Ave, Oildale

Is the someone just pocketing all the money when customers pay in cash? I always pay cash and this is the fourth time my receipt shows “manager meal discount”, when I obviously did not receive any discount. Anyone have another explanation for this?

Last night my best friend and I planned the perfect movie night. We ordered sushi and soup, grabbed a couple of beers, picked a movie, and everything seemed great.

About three minutes into dinner, my friend suddenly stopped eating. She looked down at her spoon... and there was a long black hair floating in her soup.

Neither of us has black hair.

She immediately felt sick, ran to the bathroom, and threw up.

I called the restaurant, expecting at least an apology and a refund. Instead, the employee offered to send us... another bowl of soup.

After finding someone's hair in our food, that was the last thing we wanted.

I asked for a refund and for them to collect the order. They refused and told us to contact Lieferando instead, saying they'd "review the case."

My friend finally said, "Fine, we'll come to the restaurant ourselves."

The response?

"Don't come. We won't have time for you."

A few minutes later, after more arguing, they simply hung up on us.

The restaurant was closing soon, so we grabbed the food, rushed to the train, and went there anyway.

When we arrived, we showed them the soup and the photo of the hair.

One employee looked at our sushi and said,
"But you've already eaten some of it."

Well... yes. That's usually what people do before they discover a hair in their soup.

They insisted they would only refund part of the order because we'd already eaten some of the sushi.

At that point I started recording the conversation and politely asked him to repeat what he'd just said.

A few minutes later, after a phone call with the manager, they suddenly changed their minds and refunded the entire order.

So now I'm curious...

Were we wrong for going there in person after they hung up on us?

Or would you have done the same?