r/Flipkart

Hi, I am planning to get the iphone 16 pro. Is there a possibility to get that phone in the bbd sale?

Or should I just hold my stakes for iphone 17 base model? My primary requirement is for reels, videos and photos! I don't wanna spend much on iphone 17 pro models.

Any suggestions would be appreciated

i ordered a laptop from flipkart, but there has been no movement since the past 3 days after the package arrived motherhub_dic on 11th august. i ordered on 7th august and my original promised date was 13 august yet they have now delayed it to 16 august. i fear that there is a high chance my order gets delayed again and then consequently canceled. i urgently need the laptop and it would be impossible for me to buy a laptop at a reasonable price again of it cancels. what should i do?

So I needed a new laptop. I'm currently unemployed and preparing for competitive exams, so obviously I wasn't looking for some crazy high-end machine. I wanted the best gaming laptop I could realistically afford.

After looking around for quite a while, I finally found an HP Victus with an RTX 2050 that had really good specs for the price. I was using my dad's credit card for the purchase and also exchanging my old laptop, so after all that I finally thought I'd found a really good deal.

I ordered it on August 7th. Delivery was supposed to be on the 8th.

Then Flipkart WhatsApp messaged me saying I should be available to receive the order that day.

Well... I'm sitting at home practically 24/7 right now anyway. 😂 Where else am I supposed to go?

11 PM comes around and I get another message saying the delivery couldn't be attempted because of waterlogging.

Fair enough. It's monsoon season in Gurgaon. The roads can become a complete nightmare, so I wasn't even angry about that.

Then the 9th came and went.

On the 10th I got another message saying the delivery couldn't happen because of a logistical issue.

At this point I went onto Flipkart and checked the tracking. It said the package had reached the hub nearest to me.

Okay, fine. Maybe tomorrow.

Around 5 PM that day I decided to call Ekart, since they're the delivery partner listed on the order.

And this is where things got fucking weird.

Ekart told me they didn't have any package for my name and address in their inventory. There was apparently no record of my laptop being there for delivery.

So obviously I started panicking and called Flipkart.

The first customer support person transferred me to another person, who then transferred me to a so-called senior.

And this lady basically told me that they couldn't find my laptop.

It was untraceable.

Her solution?

Cancel the order and place a new one.

Except the laptop was now ₹24,000 more expensive than when I bought it.

Yeah. No fucking way.

So I started searching online and found a bunch of other people describing what sounded like the exact same kind of situation. Packages supposedly reaching a nearby hub, then suddenly becoming untraceable, followed by support telling people to cancel and reorder.

At that point I emailed the grievance officer and told them that if this wasn't resolved I'd take it to the National Consumer Helpline.

I also called them and explained the entire situation.

Then, later that same evening, I suddenly get a WhatsApp message from Flipkart asking:

"Do you want your order?"

And giving me two options:

Want Order
Get Order Cancelled

Like... WHAT? 😭

You just spent the entire day telling me you couldn't find my laptop and that I should cancel it, and now you're asking me if I still want it?

I obviously chose Want Order.

I eventually got an email from the grievance officer saying that the hub was undergoing some sort of reconfiguration, which apparently caused the issue, and they gave me the number of the hub in-charge.

That guy?

He Doesn't answer his calls apparently that dude is a very busy person.

The grievance officer has now assured me that my laptop will be delivered by tomorrow.

And honestly?

I've completely lost faith at this point. 😂

I don't know whether my laptop is sitting in some warehouse 5 km away, stuck behind a pile of other shipments, or has achieved enlightenment and left this mortal plane.

All I know is that I ordered a laptop on August 7th, it was supposed to arrive on August 8th, and five days later I'm having conversations with Flipkart, Ekart, grievance officers and random hub employees just trying to figure out where the hell my laptop actually is.

So yeah, I'm posting this here because I'm genuinely don't know what else to do.

If it actually arrives tomorrow, I'll update this.

If it doesn't...

Well, I guess I'll be back here again. 💀

Crying and complaining

UPDATE: DILEVERY POSTPONE TO 16TH GOING TO TRACK THE HUB DOWN

UPDATE 2: ### UPDATE: I FOUND THE EKART HUB MYSELF AND GOT MY LAPTOP

So, after waking up to yet another WhatsApp message asking “Do you want your delivery or should we cancel it?”, I obviously selected YES, I WANT MY FUCKING DELIVERY.

And then I got another message:

> “Due to logistical inconvenience, your delivery has been shifted to 16th August.”

I know. Incredible. 😂

At this point, following the advice of three different Redditors, I went looking for the nearest Ekart hub myself.

I found it.

And guess what?

It was literally a 23-minute walk from my house.

So obviously, I went.

I reached the hub and, after the usual “company policy” bullshit, they initially refused to let me speak to anyone in charge.

So I started calling the hub in-charge.

After a little detective work, I figured out which guy was actually in charge and demanded to speak to him.

Things got heated, we had a verbal fight, and they threatened to call the police if I didn't leave.

I basically told them, “Fine, call them. That'll only make my case with the NCH stronger.”

Was I actually confident about that?

Absolutely fucking not.

I was bullshitting with confidence. 😂

Anyway, this whole thing turned into roughly five hours of head-banging, arguing, waiting and refusing to leave without my package.

And finally...

THEY GAVE ME MY LAPTOP.

They took pics of my ID, package code and order ID, and made me sign a letter stating that I was taking responsibility for the package ( which I wrote on blank paper)

I brought the machine home, checked it thoroughly for any physical damage.

And one thing that still bothers me:

The warranty was already activated on August 8th.

My delivery was supposed to happen days later.

So yeah.

After all that bullshit, I finally have the damn laptop in my hands.

To everyone who told me to find the nearest Ekart hub myself:

You were fucking right.

If I had accepted the “16th August” delay, I'd probably still be waiting for a laptop that was literally 23 minutes away from my house.

What an absolutely insane delivery experience. 😂

So after 3 of my friend's orders got cancelled and 2 of mine's, I finally got in touch with my area's delivery agent. Since he has been the one delivering orders to me for a while, he was open, upfront and honest about what is happening with the Flipkart.

He told me that first of all the manpower of Ekart is almost just half of what they need so they're overburdened with the workload and backlogs.

Secondly, Ekart agents don't prefer to deliver orders with the exchange with them as any difference in the estimated value and final value, the agents have to pay from their own pockets.

Thirdly, as they are supposed to deliver 100 to 150 orders on a daily basis, they prefer as small packages as possible so that they can deliver as many packages as possible. They avoid the heavier and the big sized packages.

So basically everything is at the mercy of the Ekart hub managers and the delivery boys now and Flipkart ain't doing nothing at all to manage the crisis.

Ekart is delaying, rejecting, failing the delivery as they please.

So if you really want your order to be delivered, talk to the delivery agent of your area, take his contact number and sign a ''chai paani" contract with them to get your orders delivered.

I made an order but then post payment flipkart changed the delivery date and I cancelled the order, but then Flipkart did not refund the platform fee. Has anyone successfully got back the platform fee?

I bought a watch worth 12-13k. It came few days ago. It was open box delivery so I started recording video on my phone. I checked the watch looked new as it was having a plastic film on the dial. I was skeptical because I was wondering if bracelet should have the plastic film or not? But I thought may be am overthinking. I checked the watch for scratches & stuff, gave the delivery guy otp.

As soon as I came in, I was about to adjust the link for my wrist & set time, I saw the crown is missing. I checked the box, it was inside opened up (the stem was attached to the crown).

I immediately raised replacement request attaching the photos. The customer care called me, it was a girl. After hearing all of my stuff, she kept me on hold for a few mins & after that she told that seller will not approve it as you checked the watch yourself & gave otp. I tried to explain her, but all she said is that it isn't possible to replace now. Then I asked what should I do? She straightup said that go to a local watch shop & get it fixed. I knew it will cost me a lot as it is an automatic watch. And company doesn't have any authorised aftersale service in India.

I visited a few reputed shops who deals with nh35 or in-general automatic movements.

One told me that it will cost around ₹2500, another told me ₹900 & the third whose shop is from 1950s, they told it will cost ₹750. They all told the same thing that the stem is not unscrewed but it is broken & a small portion is stuck inside. They will have to open the caseback, get the small metal portion out & install a new crown. Even after opening the watch & inspecting, the older shop guy told that the movement is broken as well & date will not fucntion with the crown. The date will advance after 12am automatically but I wont be able to change the date with the crown manually. For that I will need to advance timing 24-48 hours depending on the month to set the date. Fixing it will cost a lot as they will have to disassemble the whole watch movement & it isnt worth for a new watch.

My heart didn't accept all these for a new watch. So I came back home. Then I checked the open box delivery video I recorded & I saw it was clearly visible that the crown isn't in the watch even in the video. I made a mistake of checking the watch & gave otp.

I tried calling again. This time it was a guy. He saw the photos & listened to me that I even have it recorded in my open-box video. He again put me on hold. And after a few mins, he said that the seller accepted your replacement.. Really?🙄 Does the first customer service girl didn't even ask the seller or requested a replacement?

Today the replacement unit came. And yes, I was right. Even the bracelet must have a plastic film which was there in this new unit. It means the unit I got earlier must have been returned before as well & they didn't bother fixing it & sent it to a new customer.

It has been weeks, they are increasing the days everyday for delivery? Anyone else in the same boat?

Me in Mumbai reason.

Flipkart sucks Men