Free People's customer service seems like it came straight out of hell
Free People's customer service is a joke. I received a large "Very Berry" bag with paint issues—the finish isn't uniform, and there are stains and spots where the color is lighter than elsewhere. I contacted Free People, and they offered me a 20% discount if I kept the bag, so I agreed. Days went by without a reply to my email, and now they’ve responded saying they can't apply the 20% discount because I used my 15% birthday code for the purchase. Customer service is literally contradicting itself; they are unprofessional. I know Free People bags are never perfect, but the "Very Berry" bags have glaring defects.
u/Haunting_Position_30 — 9 days ago