r/FuckZepto

I usually buy gift card from payzaap app for zepto. Now I have two accounts both of them have some zepto cash. They ban my accounts one by one when I try to login with the same phone. What should I do now as the zepto cash is around 750 both accounts. Any suggestions?

Where to complaint to resolve this situation?

I ordered some chips today, and all of the lays and bingo had their expiry dates purposefully removed. When I opened them they had gone bad clearly indicating that zepto is doing this practice knowingly which makes sense why these were being sold at a discount in the first instance.

Would request everyone to make sure to check these things. These companies take us for fools.

Cheers!

So I ordered 2 Amul ice cream sticks from Zepto today.

When I opened the packet, both of them were completely melted. I don't mean slightly soft... they had literally turned into liquid inside the wrapper. At that point I wasn't even comfortable eating them because who knows how long they were sitting like that.

I raised a complaint through the app, uploaded multiple photos, and then the chat asked me to send an email with the exact same photos and explanation again. Kind of defeats the purpose of having chat support, but anyway I did it.

This is the reply I got:

"After verifying with the seller's team, it is confirmed that the product was delivered in good condition. Unfortunately, the request cannot be processed further."

What does that even mean?

Who is this "seller's team"? Are they just taking the seller's word for it? Because I literally sent them photos of melted ice cream. If it reaches me as liquid, how can anyone say it was delivered in good condition?

I dont care about the ₹60-70. It's the way they handled it. It feels like nobody even looked at the evidence and just sent a template rejection.

I've been using Zepto quite regularly, but this honestly makes me want to switch to Blinkit or Instamart. If this is how genuine complaints are handled, what's the point? Right?

Has anyone else had a similar experience? Did you manage to get a refund after escalating?

I recently purchased ice-cream and other products via zepto at around midnight. All the products were fine except the ice-cream. The packaging clearly showed signs of damage and leakage. On top of all this it was clear that the ice-cream had damaged packaging for a while as the ice-cream inside looked a bit odd (residue of small ice formations on the ice-cream indicating that it has been refrozen in some way) I raised a complaint through the app but they redirected me and asked me to contact them via mail.

This is the response they provided.

'We understand your concern regarding the condition of the item delivered.

The delivery images associated with the order have been carefully reviewed, and it has been confirmed that the product was handed over in intact condition.

Based on this verification, the request cannot be processed further with seller.'

So I asked them to share the images they used for comparison but they keep telling me the same thing about how they reviewed it again and the product was in tact.

Is this a common zepto issue that people face? I'm genuinely disappointed that this happened and the way they handled the situation makes it a bit infuriating.

I choose the original payment method only while returning, and yet they did this. What can be done? I'm just so done with this f shi. The amount ain't the issue, but how they act smh

A few days ago I placed a Zepto order. One of the items was an Indomie Special Chicken Flavour Family Pack.

I was busy that day and didn't inspect the groceries after delivery.

Today I decided to make the noodles. The outer packaging felt greasy and had some blackish spots on it. I assumed it was just dirt or maybe oil from another item, so I threw the outer wrapper away.

When I picked up the individual packets inside, all five of them had the same slippery/oily coating. I thought some oil had leaked during delivery, so I washed one of the packets. As soon as water hit it, it started forming bubbles like shampoo or liquid soap.

I still assumed the noodles inside would be fine because the packet was sealed. I cooked one packet, but the first bite literally tasted like shampoo. I had already swallowed a little before I realized something was wrong. Since then, my throat has been sore.

I have 4 unopened packets left exactly as they are. I haven't touched them further, and Zepto can collect them for testing if needed.

I've already sent a detailed complaint to Zepto asking them to investigate. If they don't respond properly, what are my legal options?

Some questions:

Should I file a complaint with FSSAI immediately or wait for Zepto's response?

Should I get the remaining packets tested independently? If yes, where can that be done?

Is this something that can be taken to the consumer commission?

Should I preserve anything else as evidence besides the remaining packets, photos, and the order details?

I'm not looking to make money off this. I genuinely want to know how something like this could happen because it's a serious food safety issue.

Any advice would be appreciated.