Their website doesn't explain the difference. I'm hoping the non-Pro is simply the same core capture device without the HDMI passthrough module, but it's not clear. It's a $30 savings and would fit my use case, but I need to know for sure before I bite.
Does the Covert Dock 3 work with the original Switch?
Possibly a stupid question, but I can’t find a definitive answer. Thanks!
So I've been cleaning up my cabling and workspace, and I did the Kickstarter for the the Shadowcast 3 Pro and Covert Dock 3, both fantastic, however, I stumbled upon a Genki branded splitter, HDMI, USB-C and USB-A and for the life of me, I can't wrap my brain about what this splitter would be used for.
I just wanted to share my wonderful experience getting a replacement for my Genki Covert Dock 3. I hope this can help out others or show just how dedicated the Genki team is to customer satisfaction. Great service needs to be recognized more often.
One day, the dock stopped working and wouldn't display my Switch 2 anymore. It could still charge it, but it stopped displaying on the TV. I made a post about it on the subreddit and WatchingPigeon immediately reached out to me. We had a nice chat and he did everything in his power to help me out. He asked for all my info and submitted it to the right people.
Shortly after, I got another message from team-genki. They basically asked the same questions and immediately set me up with a replacement. I couldn't believe how fast and efficient they were. Originally, I was suppose to get my replacement shipped from Hong Kong, but stock ran out and they took a little longer to get me my replacement. It only took a few extra days and they were in contact the entire time to make sure I got my dock and answered any questions I had. They really made me feel like I mattered and wasn't just another customer.
I got my replacement in maybe a week or two with no issues. I've never seen a company go so out of their way to make sure I was satisfied. If you are unsure about buying their products, you don't need to worry. They are a small team and they care dearly about their customers.
Thank you Genki team especially WatchingPigeon and team-genki. I'm going to continue recommending their products to everyone!
Just saw this thing on instagram but haven’t seen any announcements for it.