i ordered my anya on the official eu goodsmile website last year and have seen that people have already recieved the ones they ordered, but mine is still saying this ☹️ the only reasoning I can think of mine taking this while is that i live in the UK and it just may take longer to ship over to here
Has anyone else had issues with Good Smile Europe preorder cancellations?
I cancelled 4 preorders and the refunds were all “incomplete” in the same way:
The figure + shipping were refunded correctly, but the VAT/taxes were not refunded.
Example shown in screenshot below.
What’s weird is that I did have another cancelled preorder in the past that was fully refunded including VAT, so it’s inconsistent.
Honestly, I’m pretty fed up with them at this point, it feels like there are constant issues lately. Nothing ever seems to go smoothly: silence from support, the new website being messy, delays, and now refund problems on top of everything.
I’ve already contacted support for the 10000th time, so I’m just wondering if this is a known issue or if anyone else has run into it before I take further action.
Tried placing an order for 2 1/6 scale figs and was going to use Shop Pay Installments, which would’ve been around $94 every 2 weeks.
I got a notification instead saying,
“Shop Pay Installments: Your Credit Report with Experian is frozen. To try again, you’ll need to unfreeze it.
After unfreezing, return to checkout and try again.”
I’m not familiar with Experian or why they froze my credit in the first place. Does anyone have an explanation as to why this occurred?
I’m facing a major shelf-space crisis and could use some creative ideas. Right now, my bottom shelf houses my Hellsing manga singles along with Alucard, Ame-chan, the regular streaming outfit K-Angel Nendoroids.
The issue is I have the new Outing Ver. K-Angel arriving next week and I cannot think of a way to implant her into my shelves anyone have any suggestions or arrangement suggestions?
missed the payment process on the figma edelgard reissue and just wondering when they’ll try again, i remember it something being around 24 hours they’ll try again on a previous order but its been longer than that and they havent taken the cash or sent me another email saying i missed it again, do they not do it on weekends or something?
Hi everyone,
Today I received my The Herta Nendoroid and the box and all its contents were absolutely destroyed. Pictures are attached. I've already reached out to customer service but I wanted to post here and see if anyone's had similar experience and if so what type of responses they received.
Thank you in advanced for your input!
I am here basically to complain.
Have you checked the new European website? Because I feel it went from average to bad, at least compared to the global one. Mind you, I only gave it a quick look from my phone.
Pros:
It allows you to combine pre orders for shipping. So yes I give them credit there.
Cons:
Prices have gone up.
I don't see any pre order bonus, at least for nendoroids which is what I checked.
Again, for nendoroids, I don't see any dates for release or how long the preorders are. That is important information to have, specially for the official website.
I can't find a search function. Are we supposed to just browse the entire section now?
When I try to input my shipping address I get this "We couldn't match this address. Please double-check the street, ZIP and city.", and then doesn't allow me to save it. And yes I tripled checked that is the correct address. I am pretty sure I now my adress 😅.
So in summary, I really don't like the new website and I don't see any advantages, besides not handling the VAT and customes ourselves, for ordering here vs the global site. It is even more expensive than the Global site even taking into account the added VAT.
What do you all think?
I was looking on Amazon and I came across this Nagito figure. But 70$ seems cheap for that figure?? I heard that sometime their is bootlegs on Amazon so I'm not sure if it's the og or a bootleg.
Last month I had confirmation that my Revy figure that I preordered from Good Smile was lost. But after seeing people post theirs and seeing the comments say theirs never showed up, does this happen with other Good Smile orders? Or is it just this figure in particular?
As the title says I'm wondering if they're still a thing. The site and social media are still up but they haven't posted or said anything in weeks neither have new pre orders been put up.
I only hear bad things about Good Smile Europe and so I'm wondering if I should pre order my two pre orders I have on there on another site aswell as soon as I can afford it cuz I'm starting to think that I won't get those preorders with how everyone talks about their order they have placed on their site.
Has anyone heard anything on why they're gone and not updating the site or socials???
I just need to vent a bit as a user of the EU shop.
At the end of last year, I pre-ordered directly from GoodSmile EU Website for the first time. The listed release date was mid-March 2026. Now it’s been almost two months, and my order hasn’t even arrived in my country yet.
About a month ago, I contacted support and was told that the release date apparently has nothing to do with when the product is actually shipped. At this point, I’ve been seeing people buy the exact same figure normally in physical stores for weeks already while my pre-order is still somewhere in transit.
Honestly, I’m extremely frustrated by this. I don’t have a problem with waiting in general, but advertising a specific release date on the explicitly EU-focused shop page feels very misleading if customers are realistically expected to wait months longer.
If this had only been a delay of 2–3 weeks, I wouldn’t care that much. But multiple months? I definitely was not aware of that when ordering.
What annoys me the most is the lack of transparency. If the standard delivery time is basically “release date + at least 2 months,” then that should be communicated clearly from the start instead of giving customers the impression that the figure will actually release around that date.
Have others here had similar experiences?
I preordered something last year and it ships this month, how do I know when it’s paid? Do they send me an email?
Hello wonderful people, I pre-ordered four nendroids and one plushy around October 2025, that was when the Kasane Teto Nendroids came back in stock and along with a 2.0 version, but in the recent two weeks, it has been telling me that I have a limited amount of time to fulfill the payment so that the orders can be shipped and today I got paid, but it doesn’t seem like my shop.com or the good smile website has taken out the correct amount of money, and I have more than enough, will it be taken out bit later in the day or in the next few days? I’ve just been very excited for these Nendroids since I heard they are getting released and rereleased and I don’t wanna miss the opportunity of getting them, i would really appreciate some help
As title says, I pre-ordered a Nendroid last February, it was delayed until January this year - not their fault ofc.
But when they did send it it was returned to them due to incorrect/incomplete address, so I ask them to send it again, they do so in February - but with the same tracking number they used on the first attempt - very strange, and also prevents me from receiving updates.
So I ask them about getting me a functional one - they said they'd look into it. I never got a new working one.
Then I take it upon myself to find where it went, it's somewhere entirely else in my country, I've even asked the post office to help me track it, they're equally as baffled about this as me. Especially about the misprinted address since it made no sense, my name and street name are correct, but all the numbers are jumbled. And sadly they can't help me further since the sending company needs to do this and not me.
Since I wrote goodsmile about the misprint I haven't heard back. I always received answers the day after I sent them before that.
So I'm just stuck with an order in limbo. And it's my first one too. 😔 I just don't know what to do anymore.
