Another Warning about Game Room Solutions
Don't order from Game Room Solutions.
They destroyed their goodwill with me piece by small piece throughout this process. I should have done better research before ordering. Reddit, Facebook, and other locations have a lot to say about this place. The customer service person I interacted with most is identified by name in other online posts, which is hilariously embarrassing on her part. Their reputation is so terrible they directly address it on their page: "This is old news a lot of which is propagated through Facebook groups run by competitors."
The main takeaways:
- The service where they design the artwork was terrible. First, they sent me a panel for the wrong game. Then, all they did was directly plagiarize some crappy fan art. I wound up mocking up something with AI in the end. They just used it almost exactly as I sent it. I should have asked for my $50 back.
- I didn't realize why until late in this process, but their shipping choice for my APO address was trash. I did reach out prior to ordering. They were cool with everything and confirmed they would be using USPS. However, they shipped my panel via USPS Media Mail. This is likely fraudulent. It's an exceptionally cheap option that only allows educational materials and media like books, CDs, photos, software, etc. Game systems and hardware are very much not eligible. When told GRS were misusing this shipping method, she deflected, see below.
- After acknowledging that the package had a "drop in activity" GRS supposedly made another panel but wouldn't send it until USPS sent the old one back. Huh?
- I didn't receive the bat tops I ordered.
- The quality is adequate, but not great. It came fully assembled. It could use more dowels.
Here's my back-and-forth for comedy and to show receipts.
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May 8 Order placed for a 4 player arcade control panel, panel only. Just over $500 with all the fancy buttons and parts. I was hoping to have it by early June for a birthday gift. I was so optimistic.
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May 10 through May 13
GRS:
Hello, here's our Gauntlet art. Let me know what you like :)
[photo 2]
Me:
Terribly sorry, but Gauntlet and Gauntlet Dark Legacy are 2 different games. Dark Legacy has a much darker theme.
From my order:
Notes: I am looking for a Gauntlet Dark Legacy theme for graphics. T-Molding to match. Control colors (buttons only) to match the graphics, left to right, yellow, red, blue, green. I would like the joystick control tops to be black only, both round and bat.
GRS:
How does this look?
[photo 3]
Me:
Not a huge fan of it, honestly. Joystick placement could get really awkward on the yellow Sorceress, as well as several other issues. I'd like to see something more like the original control panel.
Here is a quick AI design I threw together. I upscaled it and expanded it for trimming as well, if that helps. Let me know if the graphics don't come through and I can send them in another way. There are 2 images in this email, one of them quite large.
[photo 4]
I would like a logo of some sort on the top center that works with the control layout as ordered. Launchbox has a clean logo.
https://gamesdb.launchbox-app.com/games/images/8247-gauntlet-dark-legacy
However, I DO like the side panel art. Especially if you were to upscale it for clarity in the print.
Thanks for your effort. I'm sure this can't be easy given there aren't a ton of high quality reference graphics out there.
GRS:
How does this look?
[photo 5]
Me:
Great. Thank you.
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May 13 @ 1630
GRS:
I'll get this printed.
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From their website: "We do everything in house so typically ship within a day or two of you selecting or submitting artwork."
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May 19 @ 1411 - Shipping label created
May 20 @ 1847 - USPS accepts package in Oklahoma
May 21 - Package leaves Oklahoma
May 26 - Package arrives in Denver and never moves again
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June 7
Me:
Order #xxxxxx (May 9, 2026)
Can you look into this order/package? Normally, USPS packages take 1 to 1.5 weeks to get to me. It's been 3 weeks, and it looks like it's been stuck in Denver for nearly 2 weeks.
Thank you!
GRS:
The Postal Service is extremely slow. The post office will have to deem it lost and I do not see that they would do that just yet. Also it won't stop tracking at a certain point because you are in a military address So do expect that. I suspect that that's what is going on now but you would have to contact the USPS directly to get more information. Thanks so much and have a good day.
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June 15
Me:
Order number
xxxxxx
This package was shipped 4 weeks ago and has showed Denver for 3 weeks. Please look into this order.
Previously, you said this was related to the post office being very slow and being a military address. USPS packages routinely make it to me in 1 - 1.5 weeks via other companies. Also, the transfer to the military mail system happens in either California or Illinois for a Pacific military address, not Denver.
Thank you for your help!
GRS:
I will have to contact them and see what the issue is. In the mean time we will start redoing the panel.
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June 21
Me:
Order number
xxxxxx
Please check on this order...
I’m setting a weekly alarm to check in with you every Monday. I look forward to connecting again same time next week for Chapter 5 of this saga.
GRS:
We are aware of the drop of activity on this shipment. We have the unit rebuilt we are simply waiting to hear from USPS to know exactly how to get the unit back. Once we have that information we will ship it.
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June 28
Me:
Happy Monday! As promised, my weekly alarm has gone off, and I am back for Chapter 5 of our ongoing saga.
Please check on your internal status for order number xxxxxx.
Also, as a fun side note for your shipping department: I noticed the original tracking was for USPS Media Mail. While I’m thrilled you consider a 4-player arcade control panel to be "educational media," the Post Office does not.
Looking forward to writing Chapter 6 next week.
GRS:
No it is government media and [MyName] I am doing my best.
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Side note: At this point my brother told me I should just chargeback. I told him I was too invested in their willingness to draw this out.
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July 3 - Package arrives at Post Office. It was shipped Media Mail. Still don't know what 'government media' is.
The printed label has a huge unprinted gap in the middle that affected the barcode. I don't know if this is USPS's or GRS's fault, but it's probably the reason for the drop in activity.
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Problems:
- Didn't receive bat wing tops I ordered. Not worth the $16 to engage with customer service again.
- There are no dowels between surfaces that butt against each other, but do not fasten together. This results in the front, back, and sides all being slightly wonky. I'm certain this will result in early fatigue and failure with use. [photo 5]
- Joysticks were screwed in twice. I special ordered Sanwa sticks, so they probably installed the cheap ones first. This damaged the particle board with extra holes and reduces the life of the panel further.
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Final Thought:
Death by 1000 cuts with this company. Any one of these problems would have been fine in isolation. All together...