r/HostGator

Their company Wordpress Live charged me hundreds of dollars to build web site., when trying to connect my two URl which are hosted by HG they crashed all my web sites .. I asked for compensation from Wordpress live and also their backup .. because their backup did not work..they eventually had someone call me weeks ago saying they would compensate .. another lie it did not happen.

There seems to be no one in charge except for the ones crashing web sites

I would appreciate any help you can offer. Our VPS went down last Friday. We needed to expand the storage since we were not getting emails and when they tried we lost everything, emails website, all down.

They have supposedly been working on a fix. Yesterday we were transferred to a new VPS with new settings. Since then nothing has been fixed. I and our IT guy have called multiple times. They have no explanation, no ETA and say the problem is "complex." Tech support is also gate keeping the higher tier tech people and will not let me discuss with them directly.

Has anyone here ever had this happen before? Any suggestions? Tech support says they have escalated this to the most "urgent" status but we are going on day 6 with no emails and are losing business.

TIA