r/IndianBeautyRant

I ordered a Philips OneBlade trimmer from Nykaa but received a jet spray instead. I raised a complaint immediately, but after multiple calls, emails and failed replacement requests, the issue still wasn’t resolved.

I finally filed a formal NCH complaint, where I clearly selected REFUND as my preferred resolution. Despite this, Nykaa initially continued with the replacement process.

Today, the delivery executive came for the pickup but refused to collect the package because his app said he could only pick it up if the correct product was inside. I called Nykaa customer care immediately, and they told me another request would be generated.

Now, after 4 requests, they’ve finally raised a refund request, but I’m being asked to wait until 21 August just for approval.

I’ve had enough. I don’t want a replacement anymore. I just want my money back. I’ve already cooperated with everything from my end and filed an NCH complaint. How much longer am I supposed to wait?

This was my first order from Nykaa, and unfortunately it has been a really bad experience.

I ordered three skincare products:

• CeraVe Foaming Cleanser – received with the seal already opened and dirt/stains around the bottle/cap.
• La Roche-Posay Anthelios UVMUNE 400 – received unsealed and leaking.
• CeraVe Moisturizing Lotion – no major visible damage, but there was dirt around the cap/seal area.

After seeing the condition of the first two products, I honestly didn't feel comfortable using the third one either. These are skincare products that go directly on the face/skin, so hygiene and proper sealing matter.

I requested returns for all three. Nykaa approved the return for the leaking La Roche-Posay and the opened CeraVe cleanser, but rejected the return for the CeraVe lotion, even though I haven't used it.

What disappointed me more was the slow after-sales support. I regularly shop from other e-commerce platforms and have received damaged products before too — these things can happen. But usually their return/support process is much quicker and easier.

For a first order from Nykaa, this has left a very poor impression.

Has anyone else faced similar issues with Nykaa skincare products or their return process?

I need some advice.

On 9th August, I ordered a Philips OneBlade Trimmer from Nykaa, but when I opened the package, I found a jet spray instead. The box was also crushed from one side. Unfortunately, I forgot to record an unboxing video.

I immediately contacted Nykaa and raised a replacement request. After making me wait for 2 days, they rejected it, saying the correct product was packed from their warehouse. If that’s true, then who is responsible? The courier? The delivery partner? Why should I bear the loss?

I’m not even asking for a replacement anymore—I just want my refund. I’ve been ordering from Nykaa for years and this is the first complaint I’ve ever raised. They can verify my order history.

I’ve emailed support@nykaa.com with all the photos, but I’m not hopeful after speaking to customer care.

Has anyone faced this before? Should I file a complaint with the Consumer Forum/National Consumer Helpline, or is there any other way to get my money back?

UPDATE: i received the reply on the mail , they said the same thing there representative said and now they have closed the ticket without providing any fair resolution.