Disappointing first experience with Nykaa – received unsealed/leaking skincare products
This was my first order from Nykaa, and unfortunately it has been a really bad experience.
I ordered three skincare products:
- CeraVe Foaming Cleanser – received with the seal already opened and dirt/stains around the bottle/cap.
- La Roche-Posay Anthelios UVMUNE 400 – received unsealed and leaking.
- CeraVe Moisturizing Lotion – no major visible damage, but there was dirt around the cap/seal area.
After seeing the condition of the first two products, I honestly didn't feel comfortable using the third one either. These are skincare products that go directly on the face/skin, so hygiene and proper sealing matter.
I requested returns for all three. Nykaa approved the return for the leaking La Roche-Posay and the opened CeraVe cleanser, but rejected the return for the CeraVe lotion, even though I haven't used it.
What disappointed me more was the slow after-sales support. I regularly shop from other e-commerce platforms and have received damaged products before too — these things can happen. But usually their return/support process is much quicker and easier.
For a first order from Nykaa, this has left a very poor impression.
Has anyone else faced similar issues with Nykaa skincare products or their return process?