r/Insta360

Possibly a silly question, but I’ve just bought my first 360 camera (the X6), and I’d like to know if the camera itself is waterproof or if the Dive Case is required whenever using it in water?

Purchased the X6 on the day it was released, only to keep being more and more disappointed with the lack of features. Currently, the X5 is a much better option. There are exactly zero options available in the app menu for creative functions. (Shot Labs, Tiny Planet, Bullet Lab, Clone etc) They also hugely advertised the spatial capture update and that isn't currently available in North America.

The only things listed for the camera on the app are a few videos for how to operate and connect. I've contacted insta360 and they gave me the runaround. No estimated timeframe for the release of the creative features. They didn't even tell me if those features would be added or not. I just felt like sharing this information with anyone who might be purchasing the camera to use these features, so they don't waste their time and money.

https://preview.redd.it/fyjq9zzgydkh1.jpg?width=5016&format=pjpg&auto=webp&s=3655b485e273e3741fc55616ba52bfdec52df2b0

What the hell is this? Why do u not allow exports of the splats we create? Awful and shameful

Comparing App and Desktop applications, what do you guys think about the usability and practically of the system? What is missing and what needs to be improved. Open for discussion 🙏

To have a start, I will add my two cents here,

1. Filters, Plate blur functions only available for Mobile. Hence, I have to export all of my 4k contents to mobile first. Each time I have to struggle with clearing internal mobile storage to match the export clip capacity. It is a headache.

2. Exporting 4k footage with added filters and tweaks takes forever to export (using samsung flagship). Even through type-c to type-c connection its same as wifi.

3. Aqua vision filters changing randomly. I don't have a way to keep my favorite filters to use with my future edits.

4. Color filters doesn't have a way to reorganize or mark favorites. Everytime we have to scroll though whole set of filters.

5. I think the main focus of the app should be how to improve user friendliness of the footage edits, rather than other nice to have features, ads.

1. Horizontal camera movement results in stuttering and choppy footage. This issue occurs at 4K 30fps with a shutter speed of 1/60.
2. When will fixes and optimizations for basic features be rolled out, such as grid lines, touch‑screen accidental taps, and canceling recording?

I have the x5.

But I am not sure if a normal selfie stick will do its job or if I should go sure with the action one.

Is it that big of a difference? I dont even know atp.

I have been filming my travels with Insta cameras since the X3. Since then every new model got slightly better. Higher resolution, better sensors, faster software. This is why i instantly bought the new generation which arrived one day before leaving for a 3 weeks holiday where i will film with it a lot.

One week in i'm not really happy and i wish i had brought the X5 instead. Picture quality seems to be a bit better but the overall handling is super annoying.

- No more buttons on the backside but just on the side. Wanna film a public space for your travel blog without causing to much trouble or people getting annoyed? Good luck with hat, the display will always face outside.

-Only one Quick capture button. Wanna quickly turn on the camera and choose the mode to film in at the same time? Bad luck, three buttons exist, but only one can be used for quick capture.

-The thouch screen is unusuable. Maybe some Basejumpers or someone can make use of it, i can't. The easy to reach buttons on the back are really missing.

- Quick capture turns on really fast, it tends to hang though. Ended your shot too quickly and want to record again? Good luck, the cam now needs 10 seconds pause.

-Switching modes only on the touchscreen ia horrible, see above. Lacking the seconde Quick Capture button, you want to switch to one sensor frontal in 4k? Good luck with that, the touchscreen only function wants you to press very exact ond reaaally hard to work. Good luck pressing that button blind and quickly like before.

-The software got a couple of updates as well. No more list view for clips. No more clip control directly on the keyframes. Congratulations,you have now made your software way worse.

Sorry for the sour tone, one week in i wished i had brought the X5 instead. Handling was/is a dream compared to this designer mess for people who never actually film dozens or hundreds of hours with those cams like, well, me.

I'm posting to see if anyone else has dealt with this specific refund stalling tactic from Insta360 support and how you finally got your money back.
Here is my situation:
Order Cancelled Immediately: I placed an order for over $800 directly from their online store, but I cancelled it almost immediately. The package never even shipped out.
Internal "Approval": Their support system shows the refund was supposedly "Approved" internally over three weeks ago.
Dodging the Transaction ID: The money has not hit my credit card. I’ve been aggressively following up with their chat support for more than a week specifically asking for the Acquirer Reference Number (ARN) or the gateway payment trace ID so my credit card company can actually locate the missing funds.
Stalling Tactics: Every single day, support gives me the exact same copy-paste response: "We will follow up with our finance team and get back to you." They outright refuse to provide the ID, and a rep even explicitly told me not to initiate a chargeback because it would "prolong the processing time."
It feels like they are deliberately running out the clock so that I miss my bank's dispute window.
My questions for the community:

1. Has anyone else had Insta360 claim a refund was paid but then refuse to provide the actual transaction ID when pressed?
2. How did you finally get it resolved? Did posting here help get the attention of higher-tier support, or did you just have to force a chargeback through your bank?
   Thanks in advance. I'm incredibly frustrated and just want my money back.

I cannot put any effect (as transitions) bettwen clips in the last Insta360 Studio, there ir only a new "Filters" tab, but what about the effects pannel?

Please add in an update!

Updated description: "Some X6 360 photos get rejected by Facebook" perhaps.

UPDATE: I have had images 74MB that upload just fine, then ones that are 67MB and 71MB that fail 100% of the time (personal page, group, or business page). I have tried Chrome browser as well. File size may have nothing to do with the failures. These are 15520x7760 images from the X6. I have renamed the two images that fail for me and placed them with the others in case you want to try them (maybe a problem with my Meta account):

https://www.dropbox.com/scl/fo/2959i0mxsdj5z5z1phwz7/AJDu4cdojp_gCDzBAMbliww?rlkey=zd9c0gq6ldfx5h6p2k1mtj5t2&dl=0

Apparently, the 120MP image sometimes is too large for Facebook. I uploaded about ten images and two of them get rejected. I have one at 56MB that works, then one at 67MB that is rejected.

To get them uploaded, I use Graphic Converter (Mac) to compress them down to a smaller file size.

Searching for the largest file Facebook accepts shows me these should work -- but even Facebook's own help does not specifically address 360-degree photos where the width is 2X the height. Perhaps that is part of it.

It gives the annoying "Oops" error.

https://preview.redd.it/5iayhcgw65kh1.png?width=2358&format=png&auto=webp&s=18965d3bb07a5327ca82d4662568210e552ba97f

I know that the X5 (and all other insta 360 cameras) only allow 1 mic via Bluetooth. The mic air would allow for 2 mics via the transmitter but you had to do some tricks.

With the Mic Pro (new mic with the image screen on front) boasts the ability to connect up to 4 mics (transmitters) to the new beefed up receiver. But they never showcase that on any of their own cameras. Especially not the X4, X5, or now X6.

The receiver is kind of bulky and seems to plug in via usbc to things like phones and professional cameras like a Canon ect. But does this work with the 360 cameras? I like the idea of having my 360 camera out in the wild but being able to capture good audio from only two people. The ability to do vlog / interview style content on the go with the great noise suppression seems awesome but I cant find ANY information on this.

Any help?