Motherboard replacement last year, now display scanlines (LOQ 15IAX9) — Don't just settle for warranty swaps, file on NCH!
Specs / Model: Lenovo LOQ 15IAX9 (i5 / 16GB / RTX)
Status: Under Premium Care Onsite Warranty
Hey everyone,
Adding my unit to the growing list of LOQ hardware failures.
In my first year, the laptop suffered a complete motherboard failure and had to be replaced under warranty. Fast forward to now: while doing basic work, evenly spaced horizontal black lines (gate-driver scanline failure) appeared across the entire panel out of nowhere.
It persists inside the BIOS and during basic reboot, completely ruling out GPU drivers or OS updates. It is 100% a physical panel/COF bonding defect, likely tied to the known BOE display batch issues frequently discussed here.
Yes, Lenovo support raised an on-site ticket to swap the panel under Premium Care. But here is the reality we need to talk about:
A warranty repair is a legal obligation, not a favor.
When a machine suffers multiple core component failures (motherboard + display panel), replacing parts just resets the timer until our warranty runs out. Once warranty expires, a dead display or board will cost thousands out of pocket for an issue that was an inherent manufacturing defect from day one.
A quick PSA for Indian buyers facing this:
If your LOQ has faced repeated major part failures or delays, don't just rely on standard chat support. Lodge a formal grievance with the National Consumer Helpline (NCH / INGRAM):
Portal: consumerhelpline.gov.in
Toll-Free: Dial 1915
File under Lenovo India Private Limited with your case numbers, repair job sheets, and proof of defects.
Lenovo has a dedicated legal/compliance team that must answer to NCH dockets. If enough of us log our recurring issues officially instead of quietly taking part replacements, it creates an official paper trail for lemon products and forced accountability under the Consumer Protection Act, 2019.
Has anyone successfully requested an AUO panel over BOE during their replacement, or managed to get a full unit replacement after sequential board/display deaths? Would love to hear your experiences.