r/MahindraEV

Hey everyone, so I got the car delivered to me on 2025 mid September and my car is still in version .992, it’s been over an year of ownership and everything has been smooth except the fact that I’m not getting the updates which was promised. I still don’t have things like:
NFC / phone key
Approach unlock / walk-away lock
Pet Mode
Custom Drive Modes
Suspension updates/customisation
The suspension is my biggest issue, mine is quite stiff on long drives, and I’ve seen newer software supposedly improve this.
What’s frustrating is that new XEV 9e deliveries seem to have these features, while early customers are still waiting.
The dealership keeps telling me “it’s being rolled out VIN-wise” but can’t give me any actual timeline or explanation.
I’m planning to escalate this to Mahindra Customer Care.
Has anyone here with an early Pack 3 managed to get the latest software/update? Did you have to fight the dealer/Mahindra for it, or did it eventually come OTA? Any advice on how to get this moving?

I went through the Terms & Conditions shown in the Mahindra/MEAL app, and there are a few clauses that I think EV owners should at least be aware of.

The most interesting one for me is Section 12 – Carbon Credits.

As I understand the wording, MEAL can use data collected from your car to calculate greenhouse-gas emission reductions, environmental attributes and carbon credits arising from the use, operation, charging or lifecycle of the EV.

More importantly, the terms say that the user waives the right to claim/register those carbon credits themselves.

However, the same clause also says:

The user may request MEAL to stop using data from their car for the purpose of claiming carbon credits.

I'm not saying these clauses are necessarily illegal or that Mahindra is doing something improper. Connected-car applications obviously require considerable vehicle and technical data, and some of this may be standard legal drafting.

But the carbon-credit provision particularly surprised me. Most people probably click “I Agree” thinking they're simply enabling their car's mobile application—not necessarily thinking about the commercial/environmental attributes potentially generated from their EV's operational data.

Also, acceptance covers a separate Privacy Policy, which is probably even more important for understanding exactly what vehicle/location/usage data is collected and shared.

Posting this mainly for awareness. Fellow Mahindra EV owners: were you aware of the carbon-credit clause? And has anyone actually exercised the option to ask MEAL not to use their vehicle data for carbon-credit claims?