Do brands reply to comments because it builds trust, or because the algorithm likes it?
I was looking through the comments on a brand's Instagram post yesterday.
They were not just answering questions. They were replying to almost every comment, even simple ones like "Looks good" or "Nice."
A few years ago I do not remember brands doing this nearly as much.
Now it feels like every marketing team has made comment sections part of the strategy.
I am just not sure what is driving it more.
Do you think brands reply because it genuinely helps build relationships with customers, or is it mostly about getting more reach?