r/MaticRobots

Not sure how everyone here is gaga over matic’s support, I am having a terrible experience. I have to nudge them every few days to respond on next steps. I did reply to their founders’ recent messages on X and all they do is like it and move on like nothing’s happened. Their support email takes days to get back. Where is the ownership team Matic? How long before you can tell me what it will take to fix my robot? If anything at least communicate with your customers instead of leaving them wondering.

My Matic arrives today and I'm super excited to see what all of the hype is about, but I've been doing some thinking since I pulled the trigger on my order about the financial aspects of the replaceable bags.

I subscribed to the unlimited bag program at $96/year. I plan on running the Matic exactly as I do my Roborock. Mop and vacuum my 300 square feet of downstairs tile every night. From my research I will go through at least 2 bags per week. Let's say that Matic's cost per bag is around $1 each to produce, they will ship me 12 at a time. This means that I will likely be going through at least $104 of bags per year, which will come in 4-5 shipments (at Matic's cost since they ship free to me), which is probably around $5-$10 each shipment.

How is this model sustainable? I realize that not all users might use as much as me, but I just don't see how Matic will be able to keep the unlimited bag program for the cost that it is now. Since the robot won't run without their proprietary bags, what is preventing it from becoming ewaste after a year or two if the bag replacement costs become unsustainable?

It would be nice to know my bag costs will remain somewhat fixed for the duration that I own the robot.

TLDR: Coming from a Roomba I8 this thing is a spaceship. Saying it’s more intelligent would be an insult. It’s not even in the same galaxy as my old Roomba. It does an excellent job, vacuuming and mopping. It doesn’t freak out my cats and set up was relatively a breeze.

I’ll start with my initial positive first impressions and then I’ll move into some things I would like to see improved.

Build quality: This thing is a tank. All the parts feel very high quality. All of the parts I interact with as a user have a reassuring heft and really feel like they are well machined. I can’t even begin to imagine the amount of time they spent getting the lid on the water tank exactly right. I wish they had that kind of lid on normal water bottles. It’s incredible that it has the exact right amount of detention while holding a perfect seal.

Everything from changing bags to getting out the roller to getting out, to accessing the beater brush feels very well thought out and well machined.

Putting the swivel wheel at the back was a very intelligent decision because it won’t get as clogged up with hair compared to having it on the front cough cough Roomba.

The main traction motors are very quiet and seem like they’re able to effortlessly propel the robot. I imagine the actual top speed of this thing is close to 10 miles an hour, but that would be kind of terrifying. I can tell they used significantly more powerful motors to drive the robot than it actually needs. I can see why they aren’t considering a second generation right away because they really spent a lot of engineering time making this thing in absolute unit.

Also compared to my Roomba, this thing is incredibly quiet and does not bump into things.

In terms of build quality, I have basically no complaints other than lack of user serviceability.

Software: in general, the app feels highly polished and well considered. I find the app easy to use perhaps a little light in settings. I would like to have the ability to dial in cleaning intensity for certain rooms on certain days for both vacuuming and mopping. I’m certain they’re working on this.

My home in general is an absolute nightmare for robot vacuum vacuums. I have a very atypical layout, strange thresholds, tight turns and corners in very narrow areas that must be cleaned. Generally, it does a very good job in navigating my home and has yet to get stuck anywhere. The biggest problem I have is there are some areas that get dirty that it just does not seem physically able to access if you look at the photo I posted you’ll notice that a pile of cat litter is on the right side of the litter box to the robots left, and it does not seem to want to pull straight into that spot.

It also staunchly refuses to automatically go under my bed. I bought risers to ensure that it would have about an inch of clearance and yet it will not navigate under their on its own. If I use the app and remote control it under my bed and then start a spot cleaning task. It will do it happily. I try to a few suggestions from this Reddit and also tried a couple of my own ideas, including starting a mapping task from under the bed to no avail. I put in a ticket along with a recording to show them what the problem is. I’m confident that this could be solved with a software update.

I can tell compared to a year ago that the navigation has improved significantly, but I would like to see a little bit more efficiency. It seems to have a little case of ADHD. It’ll start one spot do a bit of cleaning there and then move to another spot and then come back to that spot later I messed with some of the settings, including disabling the beta double pass mopping. Overall, it does vacuum and mop faster than my old Roomba and Bravva M6.

Matic Cues has a hard time seeing where I’m pointing in a small space like my bathroom. But again, I’m certain that with some more software updates, this will be improved.

This dispenser fits on 32oz aunt Fannie’s bottle and dispenses a 1/2 teaspoon. WAY better than measuring out half cap fulls.

GETi Small 2cc Discharge Pump Dispenser- 2 Pack Teardrop - Lotion, Liquid, Soap, Hand Sanitizer - Fits Liter Shampoo - Conditioner Jugs - Ideal for Home or Office - Size 28/410 https://a.co/d/0764VcoI

Hi all, I’m very close to having narrowed down our robot vacuum choice to matic but I’m hoping to get some community feedback on a couple of points first.

1. What is the home assistant/smart home integration like? I run everything on a home assistant server already and I’d like to have it jump cleaning into my other automations

2. Odor issue realities. We’re a no pet, one toddler house hold with all vinyl wood flooring. I’m happy to change bags 1-4 weeks but I’m assuming we’re not a house hold that would put a lot of odor risk on matic in general?

Those are my main questions, otherwise does anyone know when or where stickers are available? I saw racing stripes on the website a few weeks ago but not anymore, and are there referral or promo codes, the main promotion I see currently seems to be the free bag subscription.

We’ve never had a robot vacuum before but I’m hoping matic is the time to jump in! Thanks

While I love sink summon (when I am home), I don’t love it so much when I’m not. Rosie only goes and sits for 15 minutes and then goes home. Really, Rosie? How rude!

Feature request….it could be a setting that users can turn on or off: when Matic knows it’s low on water before the next run, just go sit at the sink and stay there. That way, I will obviously see it and Rosie won’t stop mopping when I’m away from house. 3 times now I’ve forgotten to fill her and my floors don’t get mopped because I wasn’t home to fill her.

Maybe this is just a me problem. Lol

How well does the Matic do in edge vacuuming? I have a cat and I’ve noticed his hair starts to pile up near the edge of walls and trim and my current robot vacuum doesn’t pick up on it well. Would a matic do well in an environment like this? Super tempted to order one

I took the brush roll out to clean the ends of it earlier today, and once I had the brush roll reinstalled, the Matic automatically performed a brush roll check by spinning it and lowering the cleaning head to the ground while spinning as well. It said it was doing this on the display. Not sure when this feature was added, but I thought it was really cool and wanted to say thanks Matic for the thoughtful little update! 😊

I have been in the market for a new robot to replace my aging QRevo, and was very impressed with the software update yesterday and decided to pull the trigger given the generous trial period. I had some questions that was hoping the community could answer that could put my mind at ease with my purchase:

• I have all tile floors downstairs and currently run my mop and vacuum daily. According to the app it is under 300 square feet of actual mopping every day. I usually have to empty my dirty water tank and fill the clean water twice a week. I'm a bit concerned about how many bags and water I will be using, do you know about how often I'll have to perform this maintenance?
• The other companies make a big deal about how they clean the mop pad with hot water after running. The downside of not having a dock is that there doesn't seem to be a way to clean the roller. For those who mop daily, is this a legitimate concern?
• Regarding obstacle avoidance - I was tired of my mop getting stuck on various items in my downstairs. Will it be able to avoid smaller objects such as backpack straps, etc on the floor?
• Before making the decision to try the Matic, I bough a Narwal Flow 2 (had to return it due to it getting a "wheels stuck" on normal carpet, and I have a Eufy Omni S2 that is still within my return period. For those who had another flagship robo vac, is there anything that you see that Matic does not do as well as those other models?

Thank you in advance and I'm looking forward to receiving the Matic!

My included Aunt Fannie’s sample packet says to use the full 8 mL packet, but my Matic manual says 5 mL/half a cap, and the current support page says 5 mL is the maximum per full tank. Are the included packets a different concentration from the retail Aunt Fannie’s cleaner, or has the recommended dose changed?

I've got a baby and a toddler who both love throwing food on the ground. How will in fair with things like pasta, rice, cottage cheese, yogurt, etc?

Thanks!

So I love the new voice activated feature. Super cool made me really happy and I immediately realized that my 4-year-old son is going to abuse this. Is there any way that we can get like a voice print identification in the future??