Can anyone explain to me how Mediacom Cable TV works now? I get that it’s IP based but like how? Do we need to purchase our own devices? Is it an app we download on a smart tv? Is it a device that acts just like a cable box? Their website has 0 information about cable tv. Like I can’t even see pricing for cable tv…
What model docsis 3.1 modem does Mediacom generally use? I own my own modem right now but trying to debate if I should just go buy a new one (it’s getting old and having some problems) or just go to the office and get a free one that’s included in my package.
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Had a tech come out and tell me to get a better modem as the ones mediacom provides aren't great. Got a new netgear CM2500, and Eero 6+ mesh router system. My PC is connected to the gateway router via ethernet. SQM is on, and buffer bloat is a massive problem. If even one person in the house is streaming youtube on a TV my latency shoots from 50 to 100-200. We have the 1 Gb plan so I dont see why this would be happening. Does anyone have any suggestions? This whole setup has done nothing to help
About a week ago Mediacom performed an upgrade on the network and things haven't worked reliably since. I made a phone call and a day later two nice young men came out and said they knew what the problem was and replaced something that looked like a filter but they had another name for it. Then they left. And the problem persists. A day later I'm fishing through the cable modem logs and I send them to the nice tech that came out and he claims he knows the problem is. It's that my cable modem is not one of the "approved" cable modems and we need to switch it.
Cable modem = MB8600
So he's coming out tomorrow with a Mediacom modem and I guess we will see. But I do a quick google search after our chat and find a similar human with a similar problem and it doesn't seem like a modem issue to me.
https://www.reddit.com/r/Mediacom/comments/1spbr1h/docsis_31_mb8600/
I ran the logs and the Upstream/Downstream connection status from the cable modem through an AI and it gave the following report:
Experiencing frequent brief internet drops and instability. Modem logs show the same Critical and Warning errors repeating every ~10-15 minutes:
Current Signal Levels (as of today):
Downstream Bonded Channels (all Locked):
Upstream Bonded Channels (2 channels Locked):
Despite solid signal levels, the upstream channel configuration errors persist.
Please investigate the CMTS for provisioning issues, upstream noise on higher channels, or node problems.
End of AI report.
Let's just say I'm skeptical I will be getting a reliable solution tomorrow when we try a new modem. I've sent this message to Mediacom via email and Facebook messenger. I'll update as I learn more.
I'm writing this as documentation for some other poor soul out there in the future who runs into this problem. In the meantime if someone out there has something to try let me know. Also, if someone out there really did fix their issues with a modem change, also let me know.
Mediacom sent an email that during the "week of june 12" they were "upgrading" their network and we would experience a "brief outage" with "minimum downtime". On the 12th we lost internet from early in the day until 9 or 10pm, but the mediacom truck was across the street at our junction box or whatever fixing the issue so we didn't complain.
Since then we have internet but every 10-20 minutes it cuts out for 30 seconds to 1 minute.
the message for wifi/ethernet says "Connected, no internet"
We have soft+hard reset our modem probably 20 times hoping the problem would fix itself eventually. We even called but now Mediacom's customer service is AI which wouldn't understand the nuance of our situation and walked us through resetting the modem and determined we had internet (Yes, but it disconnects every 10 minutes!)
WIFI calling drops phone calls and texts don't go through
Stream services buffer/interrupt.
Online gaming is impossible.
ETC.
We have an XTREAM modem and it's all solid green power, white down, blue up, green @.
EERO wifi router
We were already thinking about switching to comcast which recently entered our area of MD because for YEARS they, without notice, would turn off the internet once a week (usually midnight) for obviously some sort of maintenance with same "Connected, no internet" status that is happening now and at first denied they were doing it but months later acted like it was normal routine maintenance. We have probably had 4-6 ISPs over the years in 4 different states along the east coast and none of them had noticable weekly scheduled downtime for years (granted it was usually only 2-5 minutes). Only Mediacom.
I am a bit frustrated at the moment. My internet has been dropping a lot lately requiring services calls, and it's out again. There is a button on the app for a mediacom community but it just keeps cycling through a login and doesn't really go anywhere. And google searches just bring reddit up. Is there a community/ forum?
I work 12 hour days 4 to 5 days a week and don't really get to do anything until my weekend. Usually that involves some winding down with gaming and friends but lately the services keeps going down. First time required a modem exchange, second time something was wrong on the actual telephone pole. Now there is an outage, at least it's not just me this time. It's just frustrating because it keeps lining up with my time off and this is the 4th weekend I've not had internet available. I've had mediacom for a while and lost a bunch of the discounts so now it's on the expensive side which adds to the frustration of it being out when I want to use it.
I just wanted to vent on the mediacom community page but there doesn't seem to be one behind the button in the app.
I've been with Mediacom almost 25 years and back then I created two "mchsi" email addresses. I used to use them all the time as they were the only ones I had. Over the years I have moved to other email providers and no longer use the "mcshi" addresses. Is this something Mediacom would like to know to remove them from my account? Or maybe it doesn't matter and no one cares. Just wondering.