r/Mediacom

I have gotten a few emails about this new modem.

"As part of these enhancements, we’re rolling out next-generation technology designed to boost overall Internet performance. To support these improvements and ensure you continue to receive the best possible service, we’ll be phasing out support for DOCSIS 3.0 modems.

Our records show that your account currently uses a purchased DOCSIS 3.0 modem. To stay compatible with our upgraded network, you’ll want to plan for an upgrade to a DOCSIS 3.1* (or higher) modem."

These things are like $150 on Amazon and my question is do I HAVE to get the new modem? I've been noticing a lot of hiccups and lag lately on our home internet. Specifically this week. Webpages don't load fast, stuff freezes, etc. We've never had this issue before. Been with Mediacom 20 years.

Just ran some speed tests and we're getting like 8mb/s. WTF.

Signed up for service a little over 3 months ago and service was solid. Following maintenence on 9-24-26 we've been getting a lot of intermittent packet loss. They seemed to have been doing maintenance every couple of days and I always pray it gets fixed but it seems to still be happening a lot, making online games quite annoying.

Hi, I am switching back to Mediacom at my 2nd residence (soon to be primary residence at the first of the year) but I am wanting to know what modem I will be getting. I plan on selecting the the 300dl/20ul package right now as the residence is empty but will be wanting to switch over to the 5k dl/1k ul package around may next year when we are fully moved in and will have 7+ people using devices. If I sign up for the 300dl package right now will I be issued a docsis 4.0 modem and then be able to call in may and just upgrade my service over the phone or will I have to call and upgrade my service and send my old modem back and install a new one? I would solve this all by just purchasing my own 4.0 modem but I don’t think they are available for retail purchase yet.