r/NDIS_Providers

Regarding ndis sleepover shift, my clients parents are now saying the sleepover is 10-8 (correct) and includes 2 hours of support. They want us to be awake until 12 cleaning ect. But my understanding is it includes two hours of support if direct support is needed by the participant. Can someone please clarify

I’m a sole trading support worker who regularly works inactive sleepover shifts with one of my client. Being an inactive night I am allowed to sleep and my client will just call when they want to be readjusted in bed. This readjustment usually only takes around 5 minute but sometimes they can call out to be readjusted 5 or 6 times throughout the night so I end up getting very little sleep.

The SHADS award outlines that 2 hours of active support are included in the sleepover rate, however it doesn’t outline anything regarding the number of times support is required and sleep is disturbed.

I’m a bit unsure if my sleepovers are still considered ‘inactive’ if my client requires active support 6 times throughout the night, but that only totalling 30 or so minutes. I have called both the NDIS and Fairwork info line to try and get some clarification but both weren’t able to provide me a clear definitive answer.

Just hoping for some guidance from peers

Hey all — this is purely hypothetical, no real client, just genuinely curious how different speechies reason through it.

Say you had a client like this:

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How would you actually spend it? Here's a rough cut just to get the conversation going (genuinely happy to be told it's wrong):

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The TA bit is what I'm most curious about — at roughly half the hourly rate, it stretches the budget a fair way, but I don't know how often speechies actually delegate practice to a TA vs keeping it all hands-on. Is that a normal move for a client like this, or not really how it works in speech?

And more broadly: do you build up from the goals and then check it fits the budget, or keep half an eye on the dollars throughout? How do you avoid it blowing out or underspending?

Not trying to turn therapy into a spreadsheet — just interested in how people actually approach the planning side. Cheers.

Hi everybody, as the title reads I work as an NDIS and MyAgedCare admin for a registered provider in Sydney. I was just wondering if anybody else on this subreddit has this role and if they can share their experiences.

Our team is currently using two management softwares and I’m feeling really burnt out with the work that comes along with this job. The constant chasing of support workers to complete their progress notes, their inability to effectively use the apps despite being inducted, constant compliance auditing and constant fluctuations in NDIS and MyAgedCare.

Switching from HCP to SAH has been an insanely stressful process in our office, I work with two other women and we are constantly running around to get things done every day, it’s like the work never ends.

Despite all this, I still really do love my job. I started knowing nothing however i can now confidently say I’ve mastered many aspects of the job and my background in nursing has definitely helped with that but the workload is becoming increasingly difficult to keep up with and it’s making me consider quitting.

I don’t know if it’s just our office and if our way of working is inefficient, but does anybody else in this role feel this way? I can’t seem to find other people who do NDIS and aged care admin

Member or client do not sign up this provider they take funds lie bout workers come add extra days n more hrs they extra hrs wen ur funds. Run they kick u out n lose value person stuff items u own they chuck it n keep some once no fund careless mainly

The director name dip gohill do not join this company no good dnt join this privider oz carer disability services thiefs directer careless thief

What is a journey with an OT look like?

Does it start with an FCA always?

What assessments are there , lets say a participant comes in fresh , in that 1 year, ( 12 sessions) what does the OT actually do with a participant?

Do they have the whole plan set at the start? like will a parent get the whole plan with what the year will look like with the OT?

Is the OT's work plainly based on the goals on the NDIS plan?

Hey,
I’ve created a registration document pack for independent contractors / small businesses, it’s pretty simple you just add your business name and abn / email/ mobile on the home page, then generate all the documents and it will prefill those details into the forms.
36 forms total (you may not need them all, but you will mostly).

It includes:

NDIS Code of Conduct & Worker Code of Conduct
Governance & Operational Management Policy
Continuous Improvement Policy
Risk Management Policy & Framework
Emergency & Business Continuity Plan
Quality Improvement Plan (annual)
Privacy & Confidentiality Policy
Incident Management Policy & Procedure
Complaints & Feedback Management Policy
Work Health & Safety (WHS) Policy
Infection Prevention & Control Policy
Records & Information Management Policy
Conflict of Interest Policy
Worker Supervision Policy
Transitions Policy
Communication & Information Accessibility Policy
Medication Management Policy
Mealtime Management Policy
Restrictive Practices Policy
Participant Money & Property Policy
Participant Rights, Dignity & Safeguarding Policy
Service Access & Intake Policy
Participant Service Agreement (template)
Participant Consent Form
Participant Handbook / Welcome Pack
Human Resources, Recruitment & Screening Policy
Casual Employment Agreement (template)
Part-Time Employment Agreement (template)
Full-Time Employment Agreement (template)
Position Description — Support Worker
Employee Details & Onboarding Form
Incident Report Form
Complaints & Feedback Register
Risk Register
Staff Record & Compliance Checklist
Complaint Letter Templates (acknowledgement + outcome)

I’ll also update the forms as needed based on any of the upcoming changes for registration, which will just automatically update the forms.

If interested comment here or send me a message.

Hello! With the July 1 registration changes coming up, I’m hoping to hear from other individual private support workers about their experiences with NDIS registration, particularly the certification audit process.

I’m a sole trader providing support directly to two participants (I have no staff or other workers). I’ve been supporting one participant for a year and the other for a year and a half. Both are full-time wheelchair users, and I provide a mix of personal care, daily living support, and sleepover assistance 3–5 nights per week between them.

I originally began working with both participants through Hireup, but after some time they each asked me to work privately because they preferred not to use the platform. We have fantastic working relationships, and most communication happens directly and informally. They tell me how they want their care provided, and I tailor my support accordingly. If there’s something they’d like done differently or improved, they simply discuss it with me and I make the necessary changes.

I have qualifications in community work and am currently halfway through a social work degree. However, because I work independently and provide highly individualised support, I don’t have formal written policies, procedures, complaints processes, or training modules like larger provider organisations do. Both participants personally trained me in how they wanted their support delivered, and I’ve learned their routines and preferences through working closely with them over time.

I’m feeling a little confused and overwhelmed about how the certification audit process applies to sole-trader support workers when so many of our systems and processes look very different from those of larger providers. I’m not even sure where to begin preparing.

I’d be incredibly grateful for any advice, experiences, or suggestions from others who have gone through the process. Kindness is always deeply appreciated.

https://www.fairwork.gov.au/about-us/workplace-laws/award-changes/major-award-changes/changes-to-sleepovers-in-the-schads-award

I’m a writer and editor but also the parent of a young adult with GMFCS Level V CP amongst other significant disabilities. He recently had an FCA done with took the OT hours and hours.

Because I’m his full-time carer and I freelance when I can, I’m wondering whether FCA report writing would be a potential income stream and hoping someone might be able to offer advice.

Would I need qualifications as an Allied Health Assistant? Would ‘ghost writing’ be considered above board (I’m eternally grateful for the NDIS and have no desire to do anything untoward)?

It seems something that could really help therapists by freeing up time to be hands on, and my knowledge of the NDIS and their requirements for decent plan outcomes isn’t insignificant after all these years.

Really keen for some input from anyone in the know.

Cheers

Edit: appreciate the responses offering constructive feedback.

It wasn’t my intention to offend by asking; as I said, my son has many significant disabilities and I’ve worked with the gamut of therapists over the years and I understand the value of specialist knowledge.

How many hours a week do you spend just on rostering calls for your ndis clients? for me it was easily 6 - 8 hours. not even exaggerating.

I finally got fed up and started looking at ai tools to take over the call side of things. found this platform experteaseai which has a voice agent specifically for ndis providers. it does outbound calls confirms shifts handles unavailability and plugs back into your systems.

what i'm not sure about tho does anyone know if there are any ndis commission rules around using ai to contact support workers? like is there anything in the practice standards about this? also wondering if workers have to be told they're speaking to an ai or if that's just a nice to have thing.

drop your experience below would love to hear what others are using

Looking for support coordinator who is open to communications and takes their clients perspectives into consideration while organising supports.

If you know someone good , please reach out. We're trying to find open minded support coordinators for someone with AuDHD that gets fatigued often and doesnt feel heard.

If you know someone or if your coordinator is awsome and kind , please let us know.