Solo nail tech in London, still on a paper diary and it's costing me clients. What did you switch to?
Bit embarrassing to admit but here goes. I run a small nail salon in Brixton, just me, been going about 3 years now. Work side of things is fine, I'm fully booked most weeks. The problem is how I'm managing those bookings.
Everything lives in a paper diary and WhatsApp. Clients message me at all hours, I say "yes babe that works" while I'm mid set with gloves on, then forget to write it down. Twice this month I've double booked, and last week I properly lost two regulars over it. One turned up to find someone in her slot and I could tell she was done with me. Gutted honestly because it's nothing to do with my work.
I know the answer is an app. But I'll be honest, I'm not great with tech and every time I've looked, the options seem built for salons with a whole team, with pricing to match.
So if you're a one solo owner without any staff
What are you actually using and what's it costing you monthly? Any recommendations would help!